Problem
Remote Agents are needed updating after applying patch updates for Backup Exec server.
However, a push update can fail for some reason. For example, Windows Management Instrumentation (WMI) has been disabled by site policy.
Solution
If a fast root cause and fix to why a push install/update does not work OR cannot be used due to the site policy follow the next steps:
1. Uninstall Veritas Backup Exec Remote Agent for Windows from Programs and Features.
2. Manually install Veritas Backup Exec Remote Agent for Windows.
Refer Article: 100008039 for manual installation.
Note: Depending on the Windows Operating System and Microsoft Windows Installer request(s), the uninstall or install of the Remote Agent may prompt for a reboot of the server.
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.