How to repair a NetBackup 8.2 application instance

Description

The NetBackup 8.2 application for Flex Appliance was posted briefly on the Downloads page but was removed due to issues that were discovered after its posting. A new 8.2-1 version has been posted that includes fixes to these issues.

If you downloaded and created or upgraded any instances with NetBackup 8.2 before October 1, 2019, use the following procedure to refresh your existing 8.2 instances with the 8.2-1 refresh. These steps must be performed on all instances that were created or upgraded with the original 8.2 application.

On a media server, when attempting to get the mode of MSDP you might see an error similar to this:
bash-4.2# /usr/openv/pdde/pdcr/bin/crcontrol --getmode
Error: 2: CreateTreeLoggingOptionalA: could not create directory
Error: 4: CacheDB: failed to create path /usr/openv/pdde/pdag/var/cache/.
Error: 4: FileLock: failed to open file /usr/openv/pdde/pdag/var/cache/cache.lck
Error: -1: IntegrityCheck: failed to initialize database, 14:unable to open database file
Error: 4: FileLock: failed to open file /usr/openv/pdde/pdag/var/cache/cache.lck
Mode : GET=Yes PUT=Yes DEREF=Yes SYSTEM=Yes STORAGED=Yes REROUTE=No COMPACTD=Yes FIPS=No KMS=No
 

To refresh an 8.2 instance with 8.2-1

1. Verify that the instance is in a working state. If there are any issues with the instance, contact Technical Support to resolve those issues before you continue.
   Warning: If the instance has Cloud Catalyst storage, the instance must be repaired before you can refresh it with the new 8.2-1 application. Contact Technical Support and ask your representative to reference one of the following articles:
   For new instances: 100046750
   For upgraded instances: 100046326
2. On the Flex Appliance Console, navigate to Repository > Applications and add the 8.2-1 application to the repository.
3. Restart the 8.2 instance that you need to refresh.
4. Perform the following steps depending on the instance type:
   On Media Server:
   Login to the instance and perform the following commands:
   # sudo mkdir -p /mnt/nbdata/usr/openv/pdde/pdag/var 
# sudo mv  /mnt/nbdata/usr/openv/var/global/telemetry /mnt/nbdata/usr/openv/var/global/telemetry.old 
# sudo mv /mnt/nbdata/usr/openv/var/tmp/telemetry  /mnt/nbdata/usr/openv/var/tmp/telemetry.old
# sudo /usr/openv/netbackup/bin/goodies/netbackup stop
# sudo /usr/openv/netbackup/bin/goodies/netbackup start
   
   On Master Server:
   Login to the instance and perform the following commands:
   Ignore cp: preserving permissions errors.
   # sudo mv  /mnt/nbdata/usr/openv/var/global/telemetry /mnt/nbdata/usr/openv/var/global/telemetry.old 
# sudo mv /mnt/nbdata/usr/openv/var/tmp/telemetry  /mnt/nbdata/usr/openv/var/tmp/telemetry.old
# sudo /usr/openv/netbackup/bin/goodies/netbackup stop
# sudo /usr/openv/netbackup/bin/goodies/netbackup start
    
5. Open an SSH session to the instance and run the following command to refresh the instance with the new 8.2-1 application (On master server ignore cp: preserving permissions errors):
   # sudo /opt/veritas/vxapp-manage/refresh
6. Run the following commands to restart the NetBackup processes:
   # sudo /usr/openv/netbackup/bin/goodies/netbackup stop
# sudo /usr/openv/netbackup/bin/goodies/netbackup start