Problem
nbcertcmd -getCAcertificate -server primary_server_name command fails with EXIT STATUS 8500
Error Message
EXIT STATUS 8500: Connection with the web service was not established.
Cause
This problem can occur if the client on which the command is executed is not able to resolve the IP address of the primary_server_name specified in the command.
Solution
1. Ensure that the client can properly resolve the name of the primary_server_name to the correct IP address.
2. If the client is running Windows:
- Try disabling Windows Firewall
- If it is already disabled, try to enable the Windows Firewall and allow exceptions for NetBackup processes and services.
3. If the client is behind a DMZ, consider enabling an HTTP tunnel:
About communication between a NetBackup client located in a DMZ and a master server through an HTTP tunnel https://www.veritas.com/support/en_US/doc-viewer.21733320-127424841-0.v125482382-127424841
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.