Enterprise Vault (EV) placeholder shortcuts created on 'EMC Unity' file server target get recalled automatically.

Article: 100045259
Last Published: 2019-04-26
Ratings: 0 0
Product(s): Enterprise Vault

Problem

EV placeholder shortcuts created on 'EMC Unity' file server target get recalled automatically.

Cause

The 'EMC Unity' server configuration settings has an attribute named 'OfflineBitFilter' which handles the behavior of offline files. This setting is by default set to 1.

It was observed in some environments that the EV placeholders were getting bulk recalled automatically, with 'OfflineBitFilter=1' setting.

Solution

Change 'OfflineBitFilter' attribute value to '0'.

This setting needs to be changed in consultation with EMC support.

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