FTMS target ports showing the 'Unkown' status after FTMS is enabled or the appliance is restarted on NetBackup Appliance 3.1.2
Problem
This is a known issue reported in NetBackup Appliance release 3.1.2.
The Fibre Transport media server (FTMS) target ports may be in the 'Unknown' state in the following scenarios:
1. When an FTMS target port is enabled from the NetBackup Appliance Shell Menu or the NetBackup Appliance Web Console.
2. After the appliance is restarted.
Error Message
From the NetBAckup Appliance Shell Menu, run the Manage > FibreChannel > Show Ports command, you can find the following:
**** Ports ****
Bus ID Slot Port Port WWN Status Physical State Configuration Type Speed Remote Ports
18:00.0 Slot6 1 21:00:00:24:FF:17:A0:72 Unknown Target Target(FTMS) 16 gbit/s
18:00.1 Slot6 2 21:00:00:24:FF:17:A0:73 Online Initiator Initiator 16 gbit/s
19:00.0 Slot5 1 21:00:00:24:FF:16:C6:60 Unknown Target Target(FTMS) 16 gbit/s
19:00.1 Slot5 2 21:00:00:24:FF:16:C6:61 Online Initiator Initiator 16 gbit/s
Cause
This is a known issue. This is because that the target mode driver is initializing and logging in ports. Depending on the machine and zoning configuration, this process may take up to 50 minutes. During this period, any SAN client backup or restore jobs should fail.
Solution
In the NetBackup Appliance Shell Menu, the Unknown state becomes Online after the target mode driver has been initialized and the port logging is completed. The may take up to 50 minutes.
Note: Do not start any SAN client job until see state of the affected ports becomes Online.
References
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