Unable to add credentials to a seperate MSDP Storage server to the passive node of a NetBackup HA Appliance configuration

Problem

To be able to run optimized-duplication between the HA MSDP storage server and a remote MSDP Storage Server successfully irrespective of which node MSDP is currently active on you need to add credentials to both nodes. However this will fail for the node where the MSDP service is offline.

Error Message

# tpconfig -add -storage_server msdpserver2 -stype PureDisk -sts_user_id root -password password
Failed to open server connection to type PureDisk server msdpserver2: Error = 2060023
server is shut down
Authorization failed for OpenStorage server msdpserver2

tpcommand log with show:

19:13:59.696 [125504] <16> 5340ha-2: [ERROR] PDSTS: pi_open_server_v7: impl_open_server(PureDisk:msdpserver2) failed (2060023:server is shut down)
19:13:59.696 [125504] <2> 5340ha-2: [DEBUG] PDSTS: pi_open_server_v7: exit: (2060023:server is shut down), pi_nconnect:<0>
19:13:59.696 [125504] <16> 5340ha-2: libsts opensvh() 18/05/24 19:13:59: v11_open_server failed in plugin /usr/openv/lib/ost-plugins/libstspipd.so err 2060023
19:13:59.696 [125504] <16> Valid_STS_Server: Failed to open server connection to type PureDisk server msdpserver2: Error = 2060023 server is shut down

Similar error will be seen when adding the credentials from the NetBackup Administration Console.

Cause

As the appliance is unable to connect to MSDP on the local system (since it's online on it's partner node) it fails to add the credentials.

Solution

The solution is to switchover the services to the node on which you are trying to add the credentials and then add them - this works successfully.