How to enable Gflags (global flags) and capture the crash dumps when Veritas System Recovery services crash due to memory corruption.

Description

When System Recovery services crash due to memory corruption, you must enable Gflags (global flags) and then capture the crash dumps. System Recovery enables you to collect the crash dumps using Windows Error Reporting.

You must set Gflags for each System Recovery module and service. For more details about Gflags, refer to the following link:  https://msdn.microsoft.com/en-us/library/windows/hardware/ff549557(v=vs.85).aspx
Note: You must disable the Gflags after the crash dump is captured to avoid performance issues.
The following steps contain information about enabling and disabling Gflags for all System Recovery modules.

To enable the Gflags for System Recovery:

1. Download the attached batch file.
2. Open a command prompt in the administrator mode.
3. Run the following command in the command prompt:

To disable the Gflags for System Recovery:

1. Download the attached batch file.
2. Open a command prompt in the administrator mode.
3. Run the following command in the command prompt:

If you have an earlier release of System Recovery, the dump can be collected using Microsoft ADPlus.
For more details about ADPlus refer to the following link: https://support.microsoft.com/en-us/kb/286350
Command to capture the crash dump using ADPlus: Adplus -crash -pn <Process Name> -FullOnFirst -o <output folder>

GFlags.bat0.0079 MB