Description

Here are the steps for using a Windows SFTP client to upload evidence to the Veritas MFT Support, from a command line.
 

Prerequisites

1. PuTTY SFTP ( PSFTP.exe) must be present. The PuTTY package (zip or installer) includes PSFTP.exe, or it may be downloaded as a stand-alone executable.

2. Note the directory where the package is installed. Typically this will be C:\Program Files (x86)\PuTTY, or wherever the downloaded stand-alone executable is saved.

Note: PuTTY is a third party package that is not provided, nor supported, by Veritas.

3. Prior to any file being uploaded a "Manual" version "Evidence Request" action must have been done from the Salesforce case. This will create the directory and send instructions to customer email address that will be used to login to the upload server.

 

Using psftp

1. The support agent sends two emails that are both specific to this case. One describes the generic SFTP method, and provides the hostname that will be used for uploading. The second email includes a temporary password or instruction to use MyVeritas.com password for a nominated email address. The username will be the email address to which the evidence request was sent.

2. From Start > Run, type cmd. A command line window opens.

3. Using the set command, add the path to the psftp location (Figure 1).


Figure 1 - Example of setting the path

set PATH=C:\Program Files (x86)"\PuTTY;%PATH%

4. Change to the directory where the files that will be uploaded are located.

5. Use psftp to connect to the host, using the username and password that were provided in the emails (Figure 2).


Figure 2 - Using psftp to connect

psftp hostname -l username

6. Use the  cd command to change to the upload directory (Figure 3). Substitute "CaseNumber" with the  actual case number for which you are uploading evidence .


Figure 3 - Using the cd command to change to the evidence directory

cd /CaseNumber

7. Use the put command to upload the files (Figure 4). Substitute "filename" with the actual name of the file. A record is automatically added to the case when a file is uploaded.
 

Figure 4 - Using the put command to upload the files

put filename

8. Type quit to exit psftp, once the upload is complete.