A Repair Install fails on a Windows NetBackup 8.0 Master Server

Problem

After NetBackup 8.0 Master Server has been successfully installed, there may be end cases when a Repair install might be desired.

Example:

Error Message

If a Repair Install is attempted for a NetBackup 8.0 Master Server, the repair install will fail and roll back as observed below.

Example:






Upon examination of the install log (C:\ProgramData\Symantec\NetBackup\InstallLogs\NetBackup Install.yearmonthday.xxxxx.log) it will be observed the rollback is triggered by lack of account credentials being specified for the NetBackup Web Management Console service.

02-07-2017,12:39:02 :  Action 12:39:02: Deferred_CorrectServiceAccountCreds. Updating NetBackup service accounts
02-07-2017,12:39:02 :  Entering CorrectServiceAccountCreds custom action, deferred phase.
02-07-2017,12:39:02 :  The user did not specify a custom services account. Returning from custom action.
02-07-2017,12:39:02 :  Action 12:39:02: Deferred_CorrectWebsvcAccountCreds. Updating NetBackup web service account
02-07-2017,12:39:03 :  Entering CorrectWebsvcAccountCreds custom action, deferred phase.
02-07-2017,12:39:03 :  One or more required properties not specified.  Returning with error.
02-07-2017,12:39:03 :  CustomAction Deferred_CorrectWebsvcAccountCreds returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
02-07-2017,12:39:03 :  Action ended 12:39:03: InstallExecute. Return value 3.
02-07-2017,12:39:03 :  Action 12:39:03: Rollback. Rolling back action:

 

Cause

Unlike a fresh install or an upgrade to NetBackup 8.0, the Repair install sequence never prompts the user to provide credentials for the NetBackup Web Management Console service.

The lack of credentials causes the rollback to occur when executed on a Master Server. 

NOTE: NetBackup Media Servers and NetBackup Clients do not have the NetBackup Web Management Console service installed.  Therefore the Repair install option will succeed for such installation types.

As a consequence, the Repair install option is defective for Windows NetBackup 8.0 Master Servers.

• This functionality will be addressed in future versions of NetBackup.

Solution

Veritas Technologies LLC has acknowledged that the above-mentioned issue (ETrack 3907031) is present in the current version(s) of the product(s) mentioned in this article.  Veritas Technologies LLC is committed to product quality and satisfied customers.  This issue was scheduled to be addressed in the following release(s):
 
NetBackup 8.1

 https://www.veritas.com/content/support/en_US/15143.html (for NetBackup Enterprise Server)
 
Please note that Veritas Technologies LLC reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability. Veritas' plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.