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Article: 100030065
Last Published: 2012-05-06
Ratings: 0 0
Product(s): NetBackup & Alta Data Protection
Description
On the UNIX Server where the Java Administration Console is being started, complete the following:
- In the <install_path>/openv/java directory edit the Debug.properties file, making the following changes:
- Remove the comments from the following lines:
printcmds=true
printCmdLines=true
- Also add the following:
debugMask= 0x00040000
- Remove the comments from the following lines:
- Make sure the <install_path>/openv/netbackup/logs/user_ops/nbjlogs directory exists.
- Change directory to <install_path>/openv/netbackup and edit the bp.conf file, adding the following to the bottom of the file:
VERBOSE = 5
- On the master server that is being logged into when starting the Java GUI, complete the following:
- Increase the log file debug/verbose settings to 5.
*** A process recycle is not needed, but users will have to exit and restart the interface.
- Create the following log file directories:
For Windows master servers:
in <install_path>\VERITAS\NetBackup\logs:
bpjava-msvc
bpjava-susvc
For UNIX master servers:
in <install_path>/openv/netbackup/logs:
bpjava-msvc
bpjava-susvc
- Start the Java interface using jnbSA
WHILE the problem is occurring - run the following on the UNIX server being used to start the Java Administration GUI:
/usr/openv/java/get_trace
Running the above logs a stack trace from the current session log file.
- Collect the collect and review the bpjava-msvc and bpjava-susvc logs from the master server and the <install_path>/openv/netbackup/logs/user_ops/nbjlogs/jbp.<userid>.<pid>.log file from the current session.
- Increase the log file debug/verbose settings to 5.