Problem
Application down with 'system.out.of.memory exception' error received by Enterprise Vault (EV) Compliance Accelerator (CA) or Discovery Accelerator (DA) export operations
Error Message
In the event log, the following error will be seen:
Event Type: Error
Event Source: EV Accelerator Service
Event Category: None
Event ID: 375
Description:
APP AT - Customer ID: 2 - An Error has occurred when retrieving System.
OutOfMemoryException: Insufficient memory to continue the execution of the program
Solution
2. Open Task Manager
3. Sort the Processes by memory usage, with the largest memory usage on top
4. Review the processes using the most memory for any process that may have a known memory leak
5. Stop any application that the check in Step 4 reveals to have a memory leak
6. Navigate to Control Panel | System | Advanced | Environmental Variables | Edit User variables for VSA
7. Move the VSA TEMP and TMP folders to a local hard drive with over 40 gig available free space
8. Restart the server to complete the change in the folders' locations
9. Change the export folder path to a larger drive per 000037110 in the Related Documents section below
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