Backup job of Linux machine fails with 0xe000ff11 if symbolic link file exists

Problem

The Backup Exec for Windows Servers Remote Agent for Linux or Unix Servers (RALUS) backup job fails with 0xe000ff11 if a symbolic link file exists on a Linux machine. When getting the status of a link target, the remote agent continues to look at the same file recursively by adding '/' to its path.

The remote agent debug log shows as follows:
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76e5b90 Wed Jun 27 02:12:27 2012 : last_slash called with non absolute path name '*.*'
76e5b90 Wed Jun 27 02:12:27 2012 :   vx_stat_by_name: Getting stat of /etc/libvirt/qemu/networks/autostart
76e5b90 Wed Jun 27 02:12:27 2012 :   vx_open_by_name: Opening object name : /etc/libvirt/qemu/networks/autostart, openflags : B
76e5b90 Wed Jun 27 02:12:27 2012 :   vx_open_by_name: new handle =0x83b02a0
76e5b90 Wed Jun 27 02:12:27 2012 :   vx_stat_by_name: Getting stat of /etc/libvirt/qemu/networks/autostart/default.xml
76e5b90 Wed Jun 27 02:12:27 2012 : FillinDTA: This is a symbolic link. Following if dir.
76e5b90 Wed Jun 27 02:12:27 2012 :   vx_get_link_target for /etc/libvirt/qemu/networks/autostart/default.xml
76e5b90 Wed Jun 27 02:12:27 2012 :   vx_stat_by_name: Getting stat of /etc/libvirt/qemu/networks/autostart/../default.xml
76e5b90 Wed Jun 27 02:12:27 2012 : FillinDTA: returning link as File, full_filename=/etc/libvirt/qemu/networks/autostart/../default.xml, full_targetname=../default.xml
76e5b90 Wed Jun 27 02:12:27 2012 :   vx_get_link_target for /etc/libvirt/qemu/networks/autostart/default.xml
76e5b90 Wed Jun 27 02:12:27 2012 :   vx_stat_by_name: Getting stat of /etc/libvirt/qemu/networks/autostart//default.xml
76e5b90 Wed Jun 27 02:12:27 2012 :   vx_get_link_target for /etc/libvirt/qemu/networks/autostart//default.xml
76e5b90 Wed Jun 27 02:12:27 2012 :   vx_stat_by_name: Getting stat of /etc/libvirt/qemu/networks/autostart///default.xml
76e5b90 Wed Jun 27 02:12:27 2012 :   vx_get_link_target for /etc/libvirt/qemu/networks/autostart///default.xml
76e5b90 Wed Jun 27 02:12:27 2012 :   vx_stat_by_name: Getting stat of /etc/libvirt/qemu/networks/autostart////default.xml
 ....................................................................
76e5b90 Wed Jun 27 02:12:28 2012 :   vx_stat_by_name: Getting stat of /etc/libvirt/qemu/networks/autostart//////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////default.xml
76e5b90 Wed Jun 27 02:12:28 2012 :   vx_get_link_target for /etc/libvirt/qemu/networks/autostart//////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////default.xml
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Error Message

0xe000ff11 - A communications failure has occurred with a Linux or Unix resource.

Solution

This issue is resolved in Backup Exec version 25.

Workaround :

Deselect the checkbox 'Back up files and directories by following symbolic links'  from backup job ( Edit backup job settings -> Files and Folders)