Problem starting the Indexing Service "The remote server returned an error: (404) Not Found."

Problem

EVIndexingAppPool was not able to resolve localhost to the local computer and see the existing EVIndexing virtual directory in IIS7 or the Site Bindings for the Default Web Site has an entry in the Host name field for the http binding.

Error Message

A Dtrace of the EVIndexAdminService shows the following information:

(EVIndexAdminService) <5072> EV~E |Event ID: 41370 An error occured while synchronizing Indexing Engine metadata for Index volumes.|Error Details:|There was no endpoint listening at http://localhost/evindexing/Index Engine.aspx?v.app=api-soap& that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.|The remote server returned an error: (404) Not Found.
(EVIndexAdminService) <5072> EV-L {SERVICEBASEEX.EN_US} Releasing IDirectoryPublicV82 interface.
(EVIndexAdminService) <5072> EV-L {SERVICEBASEEX.EN_US} Releasing IDirectoryAdminV82 interface.
(EVIndexAdminService) <5072> EV-L {INDEXADMINSERVICE.EN_US} Starting indexing engine
(EVIndexAdminService) <5072> EV-L {INDEXINGENGINEMONITOR.EN_US} Starting Collection Broker...
(EVIndexAdminService) <5072> EV-L {IndexingWCFProxy`1} Calling CollectionBrokerStart
(EVIndexAdminService) <5072> EV-L {IndexingWCFProxy`1} [8ms] Called CollectionBrokerStart
(EVIndexAdminService) <5072> EV-L {IndexingWCFProxy`1} [4ms] Called CollectionBrokerStart
(EVIndexAdminService) <5072> EV-H {VELOCITYPROXY.EN_US} Exception: There was no endpoint listening at http://localhost/evindexing/velocity.aspx?v.app=api-soap& that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. Info: Diag: Type:System.ServiceModel.EndpointNotFoundException ST:|Server stack trace: |   at System.ServiceModel.Channels.HttpChannelUtilities.ProcessGetResponseWebException(WebException webException, HttpWebRequest request, HttpAbortReason abortReason)|   at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)|   at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)|   at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)|   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)|   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)|   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)|Exception rethrown at [0]: |   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)|   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)|   at Symantec.EnterpriseVault.Indexing.IndexingEngineService.VelocitySrvRef.VelocityPort.CollectionBrokerStart(CollectionBrokerStartRequest request)|   at lambda_method(ExecutionScope , VelocityPort )|   at KVS.EnterpriseVault.Runtime.WCF.WCFProxy`1.Invoke[TResult](Expression`1 method)|   at Symantec.EnterpriseVault.Indexing.Common.IndexingWCFProxy`1.Invoke[TResult](Expression`1 method) Inner:System.Net.WebException: The remote server returned an error: (404) Not Found.|   at System.Net.HttpWebRequest.GetResponse()|   at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
(EVIndexAdminService) <5072> EV~E |Event ID: 41335 An error occured while trying to start indexing engine.|Further error details include: 'There was no endpoint listening at http://localhost/evindexing/Index Engine.aspx?v.app=api-soap& that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.'.
(EVIndexAdminService) <5072> EV-H {INDEXADMINSERVICE.EN_US} The Indexing Service could not complete all the required startup routine: Starting Index Engine failed.. Service will be stopped.
(EVIndexAdminService) <5072> EV~E |Event ID: 41312 The Indexing Service could not complete all the required startup routines: Starting Index Engine failed. Service will be stopped.


V-437-41335
V-437-41312
V-437-41370

Solution

Open IIS Manager

1. Go to Application Pools in the directory of IIS and select EVIndexingPool.
2. Click on the Advanced Settings option on the right.
3. Under Process Model > Identity field make sure ApplicationPoolIdentity is selected and click OK.
4. Select Default Web Site in the IIS directory and click on Bindings option on the right.
5. Make sureboth http/https entries are available with no IP Address or Host name configured. (i.e it must be blank)
6. Restart IIS by running iisreset from a Run command.

To check that it's working, browse to this URL.

https://localhost/evindexing/velocity.aspx

Note: If text displays saying: "Please specify an application" the issue has been resolved.