How to gather NetBackup/Access/Flex/Flex Scale appliances Serial Number via command line or physical inspection

Description

52x0/53x0 Netbackup Appliance:

Version 2.7.x/3.x/4.x:

Appliance Head Unit:

1. Login to CLISH with admin account
2. <appliance_name>.Main_Menu> Monitor
3. <appliance_name>.Monitor> Hardware ShowHealth Appliance Product

Example output of the appliance head unit serial number:

Appliance storage shelves:

1. Login to CLISH with admin account
2. <appliance_name>.Main_Menu> Monitor
3. <appliance_name>.Monitor> Hardware ShowHealth StorageShelf Product

Example output of the appliance storage shelf serial number:

52x0/53x0 Flex Appliances:

Version 2.x.x:

Appliance Head Unit:

1. Login to the appliance with the hostadmin account
2. [flex-2.1] appliance_name> show hardware-health node component=Product

Example output of the appliance head unit serial number:

Appliance storage shelves:

1. Login to the appliance with the hostadmin account
2. [flex-2.1] appliance_name> show hardware-health primaryshelf component=Product
   or [flex-2.1] appliance_name> show hardware-health expansionshelf component=Product

Example output of the appliance storage shelf serial number:

33x0 Access Appliances:

Version 2.7.x/3.x:

1. Login to CLISH with the appadmin account
2. <appliance_name> Hardware ShowHealth Appliance Product

Example output of the appliance head unit serial number:

Appliance storage shelves:

1. Login to CLISH with admin account
2. <appliance_name>.Main_Menu> Monitor
3. <appliance_name>.Monitor> Hardware ShowHealth StorageShelf Product

5551/5552 Flex Scale Devices:

1. Login to the node with the hostadmin account
2. [flex-2.1] hostname.here > show hardware-health node component=Product

Example output of the appliance head unit serial number:

Additionally, we can also check the Appliance serial number by logging to the Appliance Web console by connecting through the IP address of the appliance.

 

For All Veritas Appliances (Physical Inspection):
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If the commands above does not return a result, there is a sticker on the back of the hardware with the serial number.

Or as a vertical strip

Note:  For Flex Scale devices that are not Veritas specific devices, please refer to the manufacturer's documentation on how to locate the SN for the system.

For Seagate 2U12 storage shelves there will be a pull out tab that will indicate the shelf serial number.

For Dell 2U12 storage shelves there will also be a pull out tab that will indicate the Service Tab and Express Service Code which is Dell's equivalent of a serial number.

For 5U84 storage shelves the serial number will be on the back bottom right of the chassis.

Applies To
NetBackup Appliance 52x0/53x0

Access Appliances

Flex Scale systems