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Retrieving archived items in Enterprise Vault (EV) from Outlook Web Access 2010 shortcuts remotely fails with a "page cannot be displayed' error

Article: 100025781
Last Published: 2021-09-13
Ratings: 0 0
Product(s): Enterprise Vault

Problem

Upon double-clicking a shortcuts to archived items in Enterprise Vault (EV) from OWA 2010 remotely, the webpage displays a "page cannot be displayed" error.

 

Error Message

Webpage

Page cannot be displayed

 

OWA log error

8/18/2011 10:37:17 AM [7484,1]     Client IP Address: x.x.x.170
  • This is the IP address of the load balancing server making an OWA request.
8/18/2011 10:37:17 AM [7484,1]     Server IP Address: x.x.x.60
  • This is the IP addresses for one of the Client Access Servers selected on behalf of the load balancing server.
8/18/2011 10:37:17 AM [7484,1]     Host: x.x.com    8/18/2011 10:37:48 AM [7484,18] [EVServerRequest::CreateRequest]
Sending request to: http://x.com/EVAnon/restoreo2k.asp?vaultid=177A386864954A943990F320968B027931110000vaultserver1&savesetid=201105306750272~201105212112390000~Z~61164D995893DE1643A568CB9AAF4AB1&mbx=user@x.com&server=mailserver&restorelocation=3&foldername=Deleted Items    
  • This is the request to retrieve the archived item from a shortcut.
  8/18/2011 10:37:48 AM [7484,18] [EVServerRequest::CreateRequest]
Request timeout (milliseconds): 30000
8/18/2011 10:37:48 AM [7484,18] [EVServerRequest::AddHeader]
Set header: EV-OWA-2010-Extensions-Version=9.0.2.0
8/18/2011 10:37:48 AM [7484,18] [EVServerRequest::CreateRequest]
Making request for user: domain\user
8/18/2011 10:37:48 AM [7484,18] [EVServerRequest::AddHeader]
Set header: X-EVOWA-User-Encoded=51005500490043004B00530049004C005600450052005C006400720075007300730065006C006C00
8/18/2011 10:37:48 AM [7484,18] [RestoreRequest::Send]
Exception sending request to restore item: System.Net.WebException: The remote server returned an error: (403) Forbidden.
   at System.Net.HttpWebRequest.GetResponse()
   at Symantec.EnterpriseVault.Owa.EVServerRequests.RestoreRequest.Send()    
  • This is the error returned after client IP address which is the load balancing server makes an OWA request and is denied becasue it's not listed in the IIS EVANON Directory Security IP Addresses list.

  8/18/2011 10:37:48 AM [7484,18]
[RequestProcessor::RestoreAndActOnItem] Item not restored   

 

IIS log (from the Enterprise Vault server)

2011-08-18 14:40:45 W3SVC1 x.x.x.40 GET /EVAnon/restoreo2k.asp vaultid=19DA99B2D8EE20F44BE22AE5F81BE2D961110000vaultserver1&savesetid=201107271757691~201008182013330000~Z~6005B12EE88317090017C1B9BAE06B91&mbx=user@x.com&server=mailserver&restorelocation=3&foldername=Deleted%20Items 80 - x.x.x.61 - 403 6 0
2011-08-18 15:06:52 W3SVC1 x.x.x.40 GET /EVAnon/restoreo2k.asp vaultid=19DA99B2D8EE20F44BE22AE5F81BE2D961110000vaultserver1&savesetid=201107271757691~201008182013330000~Z~6005B12EE88317090017C1B9BAE06B91&mbx=user@x.com&server=mailserver&restorelocation=3&foldername=Deleted%20Items 80 - x.x.x.60 - 403 6 0

  • These are the errors for two OWA requests being made my two different CAS servers on behalkf of the load balance server.

 

Cause

Any servers making an access request to OWA will need to be granted access through the IIS EVANON Directory Security.

In the case of a load balancing server for CAS servers the IP address of the load balancing server in addition of the CAS servers need to be added to the IIS EVANON Directory Security IP address list.

 

Solution

Add the IP address of the load balancing server for the CAS servers in the IIS EVANON Directory Security IP Addresses list and/or to the ExchangeServers.txt file used when the owauser.wsf file is run.

 

 

 

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