Backup or Duplication Jobs consistently run, copy data, then hang and do not complete

Article: 100023245
Last Published: 2009-01-04
Ratings: 0 0
Product(s): NetBackup & Alta Data Protection

Problem

Backup or Duplication Jobs consistently run, copy data, then hang and do not complete

Error Message

main: Got bpduplicate acknowledgement status: -3, err: 10054
bpbrmds putVarStringToSocket: put_long() on socket failed
put_long: (11) network write() error: An existing connection was forcibly closed by the remote host.

Solution

Overview:
Backup or Duplication Jobs consistently run, copy data, then hang and do not complete


Troubleshooting:
This behavior has been observed if there is a firewall in place between NetBackup hosts.
This behavior has been seen in a firewall configuration where connections are terminated after a specified time (i.e. 2 hours)


Log Files:
Duplication Job details:
-------------------------
Job ID: 167662
- Media Server: <media_server_name><br>- Client: <media_server_name>
- Start/End Time: 8/17/2009 5:21:21 PM | 8/17/2009 5:49:01 PM
- Selection List: <client_name>_1249957420
- Status: no images were successfully processed (191)


Resolution:
Any of the following will address this issue.
    - Disable the firewall is possible
    - Configure the firewall so that NetBackup transmissions are not affected in this manner (connections may need to be permitted to last longer).
    - If available, use a secondary link that does not have an active firewall.

     

     

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