Event ID 6621 error related to PlaceHolds processing thrown into the Enterprise Vault (EV) Event Log
Problem
Event ID 6621 error related to PlaceHolds processing thrown into the Enterprise Vault (EV) Event Log
Enterprise Vault (EV) Discovery Accelerator (DA) has the capability to place Legal Holds on Savesets in the EV Vault Store databases for messages found and accepted in a DA search. This process normally works in the background until all accepted search hits for the appropriate DA Case are on Legal Hold. The EV Vault Store databases are controlled by the EV Storage Service one or more EV servers. When the EV Vault Store and EV Indexes need to be backed up, it is recommended that the EV Storage Service be placed into Read Only Mode or into Backup Mode.
Error Message
If the EV Storage Service is placed into Read Only or Backup Mode while the DA processing is attempting to place Savesets on Legal Hold, Event ID 6621 will be thrown into the Enterprise Vault Event Log on the EV Storage Service Server as follows:
Type: Error
Source: Enterprise Vault
Category: Storage Online
Event ID: 6621
Description:
An exception has occurred.
Type: CStoreAccessor::PlaceHolds
Reference: ce
Reason: The Vault Store is currently in Backup Mode. [0xc0041b85]
V-437-6621
Solution
Option 2: Schedule / run DA searches that will accept hits and place them on Legal Hold such that they are most likely to complete the Legal Hold operations prior to the EV server being placed into Backup or Read Only Mode.
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