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STATUS CODE 71: A Status 71 error "none of the files in the file list exist" occurs.

Article: 100017362
Last Published: 2020-01-22
Ratings: 4 11
Product(s): NetBackup & Alta Data Protection

Problem

STATUS CODE 71: A Status 71 error "none of the files in the file list exist" occurs.

Error Message

A Status 71 error "none of the files in the file list exist" occurs.  However, it is known for certain that the backup selections specified in the policy exist on the clients in question.

Solution

This can happen if the correct path is seemingly specified, but there is a "trailing space" (an extra space on the end of an entry).  In the Activity Monitor of the NetBackup Administration Console, click "Jobs".  Identify a Job ID that has failed with a Status 71 and note the policy associated with it.  Then proceed with the following:
 
1. Expand Policies in the left pane
2. Double click the name of the policy that has failed with Status 71
3. In the Change Policy window, click the Files or Backup Selections tab (the tab name varies depending upon version)
4. Highlight an entry in the file list and click Rename. Then highlight the entire entry with the mouse.  See if there is a space at the end of the listing.  Figure 1 shows a file list entry that has a trailing space.
 
Figure 1.
 
For example" C:\somedata " would be a valid entry,but " C:\somedata " would not, due to the space on the end.

Master Server Log files:  
12/16/2005 1:05:22 PM - started process bpbrm (3428)
12/16/20051:05:22 PM - connecting
12/16/20051:05:22 PM - connected; connect time:00:00:00
12/16/2005 1:05:23 PM -started process bpdm(1944)
12/16/2005 1:05:23 PM - using NONE
12/16/2005 1:05:23 PM - begin writing
12/16/2005 1:05:30 PM - end writing; write time: 00:00:07
none of the files in the file list exist(71)
12/16/2005 1:05:31 PM -Error bpsched(pid=4632) backup of client 1 time exited with status 71 (none of the files in the file list exist)

Remove the trailing space if one is present. Check all other file list entries as needed.  Click OK in the Change Policy window and run the backup again

Note:  The example given in this case is a standard local file path.  However, this can also apply to other path types, such as UNC.
 

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