Active Directory synchronize of employee List consistently fails

Problem

In the Clearwell documentation it is recommended that the user schedule recurring Active Directory (AD) syncs.  The user may discover that a sync worked for a while but is no longer working effectively.

Error Message

Job Statuslog.txt

03/19/2025 02:16:18 Synchronization failed for domain: <YOUR_DOMAIN>. Error: Error in finding domain controller
03/19/2025 02:16:18 Synchronization failed. Please check the job log for errors.
03/19/2025 02:16:18 Synchronization failed with error: Error in doing Directory synchronization - Please check the job log for errors.
TRACE: 03/19/2025 02:16:18 Error: Directory synchronization task failed , Caused by [#430256] Unexpected error: Error in doing Directory synchronization - Error in doing Directory synchronization - Please check the job log for errors.
TRACE: 03/19/2025 02:16:18 Error: Directory synchronization task failed , Caused by [#430256] Unexpected error: Error in doing Directory synchronization - Error in doing Directory synchronization - Please check the job log for errors.
TRACE:com.teneo.esa.icp.custodian.EsiCustodianManagerException: [#430256] Unexpected error: Error in doing Directory synchronization - Error in doing Directory synchronization - Please check the job log for errors.
TRACE:com.teneo.esa.icp.EmployeeManager.startSynchronization(EmployeeManager.java:664)
TRACE:com.teneo.esa.directory.ads.EmployeeSyncJob.run(EmployeeSyncJob.java:98)
TRACE:com.teneo.esa.jobmanager.JobRunner.executeJob(JobRunner.java:152)
TRACE:com.teneo.esa.jobmanager.JobRunner.executeJob(JobRunner.java:137)
TRACE:com.teneo.esa.jobmanager.JobRunner.access$000(JobRunner.java:59)
TRACE:com.teneo.esa.jobmanager.JobRunner$1.call(JobRunner.java:184)
TRACE:com.teneo.esa.common.ThreadPool.Task.cwRun(Task.java:288)
TRACE:com.teneo.esa.common.util.CWRunnableImpl.run(CWRunnableImpl.java:46)
TRACE:com.teneo.esa.common.util.CWThread.run(CWThread.java:88)

Cause

If the admin credentials change, the Clearwell configuration may need to be updated.

Solution

Update the username or password...

1. Click System
2. Click Directories and Servers
3. Click Active Directory
4. Click Discovery
5. Click the domain that is having the sync issue
   
6. Update/change the username and password fields
7. Click on Save