Problem
Enterprise Vault (EV) Storage Archive process keeps restarting and archiving progress shows increasing backlog in mailboxes.
Following events are logged on EV Server.
Error Message
Event 29014:
Storage DCOM error. Reason: No such host is known. (0x80072af9) Reference: Get storage object: Computer name [EV_Server_Alias]
V-437-29014
Event 26469:
An exception has occurred. [Internal reference CStorageArchive::GetStorageQueueStatus]
V-437-26469
Event 29009:
A critical error has occurred while processing savesets in the Storage queue. The StorageArchive process will be restarted. Error details: Failed to contact the StorageQueueBroker process.
V-437-29009
Event 49067:
StorageArchive - Restarting failed process. The process has failed abnormally and will be restarted automatically.
V-437-49067
Cause
DNS CNAME record missing for EV server alias.
Solution
This issue can be resolved by creating required DNS CNAME record for Enterprise Vault Server alias.
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