Problem
A document fails during the OCR conversion and the following error is generated:
Error Message
File Processing Detail
OCR conversion error:
OCR conversion failed: Err : Error code = 8004C40D API_ERROR_ERR: General error in the Engine.
IProPlus.Document.LastUsedLangList
Solution
The OCR software (Nuance OmniPage) used by eDiscovery Platform has a restriction on the file sizes that it can OCR.
Excerpt from the Nuance OmniPage article:
"The minimum width or height for an image file is 16 by 16 pixels; the maximum is 8400 pixels (71cm or 28 inches at the resolution 201 to 600 dpi). See online Help for pixel limits."
References
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.