Backup of Microsoft Exchange 2007/2010 backup fails with an error "snapshot creation failed, status 130"

Article: 100008587
Last Published: 2013-11-12
Ratings: 0 0
Product(s): NetBackup & Alta Data Protection

Problem

Problem occurs while performing exchange backup, Microsoft exchange writer crashes while taking snapshot of exchange database.

Error Message

FTL - snapshot creation failed, status 130
EXIT STATUS 130 : system error occurred

Cause

This problem may occur if the following conditions are true:

1. VSS uses the Microsoft Jet database engine to freeze or thaw a snapshot backup.
2. The Jet database engine encounters an error.
3. The Jet database engine silently frees all storage groups from the snapshot session when the error occurs.

Solution

This is Microsoft exchange related issue and solution is present on following Microsoft technical article :-
Event ID 9840 or 9607 is logged when a VSS backup operation fails in Exchange 2007/2010
If issue still persists, Please contact Microsoft for further assistance.

Applies To

Event viewer on exchange server shows following event IDs :-

Event ID : 9840
Raw Event ID : 9840
Record Nr. : 50522
Category : General
Source : MSExchangeIS
Message : An attempt to prepare the storage group 'sg2' for backup failed because the storage group is already in the process of being backed up. The error code is -2403. (Note that if a backup was recently aborted, then it may take several minutes for the system to detect the aborted backup and initiate backup cleanup procedures, so this message may be generated if an attempt was made to backup a storage group before a previous backup attempt had fully terminated.)


Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 9840
Description: An attempt to prepare the storage group 'sg3' for backup failed because the storage group is already in the process of being backed up. The error code is 1293. (Note that if a backup was recently aborted, then it may take several minutes for the system to detect the aborted backup and initiate backup cleanup procedures, so this message may be generated if an attempt was made to backup a storage group before a previous backup attempt had fully terminated.)


When you try to perform a VSS backup of a mailbox database or of a public folder database in Microsoft Exchange Server 2003, the backup operation fails. Additionally, the following event is logged in the event log:
Event Type: Error
Event Source: MSExchangeIS
Event Category: Exchange VSS Writer
Event ID: 9607
Description: Error code 0x50d when preparing for backup.

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