Problem
Netbackup client installation fails on a Windows server with MSI Installer event ID 11719
Error Message
Install log reports
DEBUG: Error 2755: Server returned unexpected error 1601 attempting to install package \Symantec NetBackup Client.msi.
and Windows Event log reports the following
Event ID 11719 MSI InstallerProduct: Symantec NetBackup Client -- Error 1719.The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Cause
Restrictive group policies preventing local administrator and server admnistrator from installing MSI applications
Solution
In this case the issue was rectified using a different domain admin account but the root cause lay with group policy restrictions which should be relaxed during installation time.
Applies To
Netbackup 7.0 Client Install Windows 2003 SP2 Standard edition 32bit client
Domain and local admin accounts both fail and the following is seen in MSI log file:
MSI Log:MSI (c) (68:48) [10:53:38:808]: Doing action: INSTALLAction 10:53:38: INSTALL.Action start 10:53:38: INSTALL.MSI (c) (68:48) [10:53:38:840]: UI Sequence table 'InstallUISequence' is present and populated.MSI (c) (68:48) [10:53:38:840]: In client but switching to server to run ExecuteSequenceMSI (c) (68:48) [10:53:38:840]: Grabbed execution mutex.MSI (c) (68:48) [10:53:38:840]: Incrementing counter to disable shutdown. Counter after increment: 0MSI (c) (68:48) [10:53:38:855]: Switching to server: CACHEDIR="C:\WINDOWS\Installer\[ProductCode]\" TARGETDIR="E:\" INSTALLDIR="C:\Program Files\Veritas\" ALLUSERSPROFILE="E:\" VERITAS_SHARED.806A6362_71FD_4923_8F28_4916DFF2FE2C="C:\Program Files\Common Files\Common Files\VERITAS Shared\" VXFI2.806A6362_71FD_4923_8F28_4916DFF2FE2C="C:\Program Files\Common Files\Common Files\VERITAS Shared\VxFI\" BIN.806A6362_71FD_4923_8F28_4916DFF2FE2C="C:\Program Files\Common Files\Common Files\VERITAS Shared\VxFI\Bin\" Veritas_SHARED.806A6362_71FD_4923_8F28_4916DFF2FE2C="C:\Program Files\Common Files\Symantec Shared\" VXFI3.806A6362_71FD_4923_8F28_4916DFF2FE2C="C:\Program Files\Common Files\Symantec Shared\VxFI\" BIN1.806A6362_71FD_4923_8F28_4916DFF2FE2C="C:\Program Files\Common Files\Symantec Shared\VxFI\Bin\" _.806A6362_71FD_4923_8F28_4916DFF2FE2C="C:\Program Files\Common Files\Symantec Shared\VxFI\4\" BIN2.806A6362_71FD_4923_8F28_4916DFF2FE2C="C:\Program Files\Common Files\Symantec Shared\VxFI\4\Bin\" INSTALLDIR.806A6362_71FD_4923_8F28_4916DFF2FE2C="C:\Program Files\Common Files\" COMMON_FILESMSI (c) (68:48) [10:53:38:855]: Note: 1: 1719Error 1719.The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.MSI (c) (68:48) [10:53:45:918]: Product: Veritas NetBackup Client -- Error 1719.The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.MSI (c) (68:48) [10:53:45:918]: Back from server. Return value: 1601MSI (c) (68:48) [10:53:45:918]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1Action ended 10:53:45: INSTALL. Return value 3.
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.