"Error: 67: Database: connection to database crdb at localhost:10085 failed" when using spauser.exe utility to change password for Deduplication storage folder logon account is run

Problem

The following error message may be encountered when using spauser.exe utility to change password for logon account of a Deduplication storage folder.

Error Message

Error: 67: Database: connection to database crdb at localhost:10085 failed (could not connect to server: Connection refused <0x0000274D/10061>

Is the server running on host "localhost" and accepting TCP/IP connections on port 10085?) 

Error: 53: Database Manager: Could not access Storage database (connection actively refused)

Error: 4: Failed to run database class

Error: 4: Failed to read startup mode

Error: -1: configManager ->init failed!

Cause

The above error may occur for to couple of reasons:

# Port 10085 is blocked by firewall

# postgresql-8.3 service is stopped and not running

Solution

To resolve this issue perform the following steps:

1. Confirm that port 10085 is not blocked by any firewall and is open

2. Manually start the postgresql-8.3 service

Use the spauser.exe utility, found in the BE install folder, to change the password for Deduplication storage folder logon account.