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Attempting to validate VMware virtual machine server credentials results in Status 25 - cannot connect on socket

Article: 100002052
Last Published: 2014-03-28
Ratings: 1 1
Product(s): NetBackup & Alta Data Protection

Problem

Attempting to validate VMware virtual machine server credentials results in Status 25 - cannot connect on socket

Error Message

cannot connect on socket

Solution

Verify the server(s) listed in the NetBackup Administration Console on the master server under Host Properties > Master Servers > master server properties > VMware Backup Hosts
 
The only servers listed here should be NetBackup servers performing as VMware Backup Hosts.  If any Virtual Center Servers or ESX Hosts are listed here they should be removed.
 
The Virtual Center Server, or the ESX Hosts if there is not a Virtual Center Server in this environment, should be added in the NetBackup Administration Console under Media and Device Management > Credentials > Virtual Machine Servers
 
The reason for the Status 25 is that the validation request is sent to the VMware Backup Host's NetBackup Client Service.  This port and service are not present on a Virtual Center Server/ESX Host and will result in a "cannot connect on socket" failure.
 

 

 

 

 

 

 

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