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How to perform an automated or manual uninstall of the VMware Snapshot Provider.

Article: 100001832
Last Published: 2018-04-04
Ratings: 2 0
Product(s): Backup Exec

Problem

Uninstalling VMware Snapshot Provider using automated or manual method.

Solution

Please follow the instructions below to uninstall the VMware Snapshot Provider.
 
NOTE:  Automated uninstall method should be preferred over the manual uninstall method.

AUTOMATED:
1)  Start the VMware Tools Install/Upgrade from the vCenter/vSphere console/client
Note:  If the following popup appears, select Interactive Tools Upgrade and OK
 
2)  Log on to the virtual machine console and the VMware Tools Install Wizard should be starting
 
 
3)  When the wizard loads, click Next
 
4)  Select Modify
 
5)  Expand the VMware Device Drivers
 
6)  Expand Volume Shadow Copy Services Support and select the red X (This feature will not be available).
 
7)  Confirm the Volume Shadow Copy Services Support option now has a red X next to it and click Next
 
8)  Select Modify
 
9) If the following prompt appears, select Ignore to continue
 
10)  Click Finish
 
11) Click Yes to reboot the guest machine to complete the uninstall of VMware Snapshot Provider (required)
 
MANUAL :
Warning : Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
  1. Delete the "VSS" folder from <volume>:\Program Files\VMware\VMware Tools\Drivers
  2. Delete the VMware Snapshot Provider service from HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\vmvss
  3. Delete the VMware Snapshot Provider {564d7761-7265-2056-5353-2050726f7669} from HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Providers
  4. Reboot the guest machine (required).

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