Error nbjm(pid=4484) NBU status: 830, EMM status: All compatible drive paths are down, but media is available drive(s) unavailable or down(830)
Problem
Error nbjm(pid=4484) NBU status: 830, EMM status: All compatible drive paths are down, but media is available drive(s) unavailable or down(830)
Solution
Application log error: Event Type: Information
Event Source: NetBackup Tape Manager
Event Category: None
Event ID: 5122
Description: DeviceIoControl() error on bus 0, target 0, lun 0 (6:The handle is invalid.)
Troubleshooting:
Found RSM was running. Stopped service and set from "Automatic" to "Disabled" and restarted server.
Reconfiguring devices showed the same error.
Resolution:
1. <install_path>\Veritas\NetBackup\bin\admincmd>nbrbutil -resetAll
2. <install_path>\Veritas\NetBackup\bin\admincmd>nbemmcmd -deletealldevices -machinename <server_name> -machinetype media
3. Reconfigure NBU devices as normal using the device configuration wizard.
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