Status 83 reading properties for basic disk storage unit where path is a CIFS share on Data Domain device.
Problem
Unable to read properties for basic disk storage unit.
Error Message
From bpcd log on the media server:
09:42:20.197 [4308.4572] <2> process_requests: final fork cmd = "X:\Program Files\Veritas\NetBackup\bin\admincmd\bpstsinfo.exe" -lsuinfo -serverprefix STSBasicDisk: -lsuname "\\\\<data_domain>\\backup\\windows" -noverbose -isremotecall
09:42:20.197 [4308.4572] <2> process_requests: After CreateProcess, pid = 4680
09:42:20.259 [4308.4572] <2> process_requests: exit code for the process is h_errno = 83 - Fail on INT 24.
09:42:20.259 [4308.4572] <2> process_requests: INF - EXIT STATUS = 83
Cause
NetBackup Client service on media server is configured to log on as local system account.
Solution
Change NetBackup Client service (bpcd.exe) to an account with access to the remote share. For backups to work the NetBackup Remote Manager and Monitor Service (nbrmms.exe) may also need to be changed. See linked article below "Configuring credentials for CIFS and disk storage units," which contains steps on changing the log account associated with a service.
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