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Backup Exec service startup or system reboot reports "Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client"

Artikel: 100028183
Zuletzt veröffentlicht: 2023-06-23
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Produkt(e): Backup Exec

Problem

The error message: "Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client" is received during Backup Exec service startup or system reboot.

Error Message

Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client. 

Cause


This error indicates that the default mail client has not been set, or is set to an application other than Microsoft Outlook especially in a scenario where there are two email clients present (presumably Outlook Express and Microsoft Outlook), and Outlook has not been set as a default.

Solution

This error indicates that the default mail client has not been set, or is set to an application other than Microsoft Outlook especially in a scenario where there are two email clients present (presumably Outlook Express and Microsoft Outlook), and Outlook has not been set as a default.

Solution
There are two methods to resolve this error,Either set the Microsoft Outlook as a default mail client OR suppress first-time initializing Messaging Application Program Interface (MAPI).

1.  Set the Microsoft Outlook as a default mail client.

Make Outlook the default program for email, contacts, and calendar

Legacy OS's
a. Start Internet Explorer
b. From the Tools menu, select Internet Options:
c. Select the Programs tab
d. Set the default e-mail client to Microsoft Outlook and click OK
e. Exit Internet Explorer

 

2. Suppress first-time initializing Messaging Application Program Interface (MAPI).

If the system does not find Mapi32x.dll and Mapisvc.inf, it will display the message stored in the PreFirstRun value of the registry. This string allows applications to warn the user that they require the ability to initialize Messaging Application Program Interface (MAPI).

By modifying this registry key, the first-time initialization message residing in this key can be suppressed.
The error can be avoided by performing the following:

a. Open the Windows Registry Editor by entering Regedit.exe.
b. Browse to  HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail
c. Rename PreFirstRun registry key. 
d. Reboot



Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

 
Please note that this article references sites not owned or maintained by Veritas and, as such, Veritas is not responsible for the content portrayed on such sites, including any revisions to or deletions of content or third-party software on which this article relies. User is responsible for conducting all necessary due diligence prior to following the instructions described in this article.
 

 

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