Bare Metal Restore (BMR) enabled backups may fail after upgrading NetBackup master server to v8.3

Problem

BMR enabled backups may fail after upgrading the NetBackup master server to 8.3

Error Message

Job detailed status will show multiple errors ...

Jul 29, 2020 6:29:34 PM - Error bpbrm (pid=4164) BMRERR:Received BMR error: Failed to import config file. (27)
Jul 29, 2020 6:29:34 PM - Error bpbrm (pid=4164) BMRERR:Received BMR error: The NetBackup client version is incompatible with the master server. (5)
Jul 29, 2020 6:29:34 PM - Error bpbrm (pid=4164) BMRERR:Received BMR error: Failed sending the discovery. (21)
Jul 29, 2020 6:29:34 PM - Error bpbrm (pid=4164) BMRERR:Received BMR error: BMR information discovery failed. (35)
Jul 29, 2020 6:29:34 PM - Info bmrsavecfg (pid=0) done. status: 1: the requested operation was partially successful

Cause

The DB upgrade file has master version string as “8.3.0” instead of “8.3”. So during upgrade it is put in BMR DB and used for version compatibility checks post upgrade.

Applies To

This issues affects only NetBackup 8.3

Solution

Veritas engineering are aware of the above-mentioned issue (Etrack 4010741) for the version(s) of the product(s) mentioned in this article.

Veritas is committed to product quality and satisfied customers. This issue is currently being considered by Veritas to be addressed in a future revision of the product.

For the Veritas NetBackup 8.3 release, please contact NetBackup Support to obtain a NetBackup 8.3 Emergency Engineering Binary (EEB) to help resolve the problem.