Problem
The Enterprise Vault FSA placeholder recall operation on Dell EMC Unity file server may fail to recall files correctly, which in turn could cause a ‘read error’ when you try to open such files. Though the file is recalled on the file server, the recalled file seems to be corrupted. The problem could be encountered randomly on different file types.
Error Message
You may encounter application specific error message box stating that the file is damaged or corrupted and could not be opened.
Cause
This issue occurs randomly wherein the file, irrespective of its file type, gets corrupted during the placeholder file recall operation.
Workaround :
There are 2 possible workarounds:
1. Restore the original file through Enterprise Vault Search.
2. Restore the original file using the FSAUtility restore operation.
Solution
This issue has been resolved with release Enterprise Vault 12.4.1 available from Downloads.
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