PST creation fails when exporting from Discovery Accelerator or Compliance Accelerator.

Problem

When doing an export to PST from Compliance Accelerator (CA) or Discovery Accelerator(DA) all the messages get exported and PST creation begins but eventually the export will fail as PST creation stops and the remaining messages are moved to a 'Failed' folder in the export location.

Error Message

A dtrace of AcceleratorService on the CA or DA server shows the following:

205202    16:52:41.956     [6356]    (AcceleratorService)    <5228>    EV:M    (pstprovider)UpdateCurrentPSTFilename() - Updated current PST file [G:\Export Location\Export.pst]
205203    16:52:41.956     [6356]    (AcceleratorService)    <5228>    EV:M    (pstprovider)StartPSTAccess() - Entering Routine
205204    16:52:41.956     [6356]    (AcceleratorService)    <5228>    EV:M    (pstprovider)StartPSTAccess() - MAPI Session opened
205205    16:52:41.956     [6356]    (AcceleratorService)    <5228>    EV:M    (pstprovider)StartPSTAccess() - Message Service admin object created
205206    16:52:41.956     [6356]    (AcceleratorService)    <5228>    EV:M    (pstprovider)OpenPST() - Error in OpenNamedPSTW 0x8004010F. Roll back 1
211205    16:52:46.963     [6356]    (AcceleratorService)    <5228>    EV:M    (pstprovider)OpenPST() - Error in OpenNamedPSTW 0x8004010F. Roll back 2
214817    16:52:51.971     [6356]    (AcceleratorService)    <5228>    EV:M    (pstprovider)OpenPST() - Error in OpenNamedPSTW 0x8004010F. Roll back 3
214821    16:52:56.979     [6356]    (AcceleratorService)    <5228>    EV:M    (pstprovider)StartPSTAccess() - An error occurred 0x8004010F
214822    16:52:56.979     [6356]    (AcceleratorService)    <5228>    EV:M    (pstprovider)StartPSTAccess() - Exiting Routine

The Windows Application Event Log shows three of the following warning events corresponding with the three Roll backs in the dtrace above:

Log Name:      Application
Source:        Microsoft-Windows-Search
Date:          3/1/2013 7:07:42 AM
Event ID:      3036
Task Category: Gatherer
Level:         Warning
Keywords:      Classic
Description:
The content source <mapi://{S-1-5-21-1641732182-3450206618-3135297742-1108}/> cannot be accessed.

Context:  Application, SystemIndex Catalog

Details: A server error occurred. Check that the server is available.  (HRESULT : 0x80041206) (0x80041206)

Cause

When the Windows Search Service is running, it will attempt to search any new content placed on the CA or DA server.  When an export to PST occurs, all MSG files are first exported to the CA/DA server, then moved into PST files using the installed version of Microsoft Outlook on the CA/DA server.  If the Windows Search Service attempts to index the MSG files while they are attempted to be moved into PST files, a conflict occurs on the MSG files, causing them to fail to move into the PST files.

 Installing the Windows Search Service must be done intentionally and can be accomplished by following the instructions in Microsoft Knowledge Base article KB2786629.

Solution

Remove the Windows Search Service or exclude the CA or DA Export locations and vault service account (VSA) temp folder location from indexing.

To remove the Windows Search Service from a Windows Server 2008 or 2008R2 server:

1. Launch Server Manager while logged onto with an account that has local Administrator privileges (such as the Vault Service Account)
2. Expand Roles in the left navigation pane.
3. Click on File Services underneath Roles
4. In the right pane scroll down to Role Services and click "Remove Role Services."
5. In the Remove Role Services dialog uncheck Windows Search Service and click  "Next" then click "Remove" in the next window to complete the process.

To remove the Windows Search Service from an Windows Server 2012 server:

1. Launch Server Manager while logged on with an account that has local Administrator privileges (such as the Vault Service Account).
2. Click on the Manage option on the right tool bar.
3. Select the Remove Roles and Features option.  This will launch the Remove Roles and Features Wizard.
4. If the Before you begin page is displayed, click on the Next button.  This will move to the Select destination server page.
5. Ensure the CA or DA server is selected and click the Next button.  This will move to the Remove server roles page.
6. Click the Next button.  This will move to the Remove features page.
7. Scroll down the Features list to locate the Windows Search Service.
8. Remove the check mark in the check box to the left of the Windows Search Service to indicate that service is to be removed.
9. Click the Remove button to begin the removal of that service.
10. Follow any additional prompts as appropriate to complete the removal of the Windows Search Service feature.

To exclude the locations listed above from indexing by the Windows Search Service on Windows Server 2008 / 2008R2:

1. Launch Control Panel by clicking the Start button and choosing Control Panel from the menu.
2. Double-click on Indexing Options.
3. Click Modify.
4. In the Indexed Locations dialog box if the drive or volume where PST exports are created is checked, uncheck that box.
5. Expand the volume in which the VSA temp folder is located and find that folder and confirm it is not checked. User temp folders should be excluded by default but if the temp folder has been moved to another location by altering the environment variables in Advanced system settings this should be confirmed.
6. Click the OK and then the Close buttons. 

 To exclude the locations listed above from indexing by the Windows Search Service on Windows Server 2012:

1. Swipe from the right toward the left on the right side of the touch screen or hover the mouse in the lower right corner of the display to cause the Settings, Start and Search icons to be displayed.
2. Click on the Search icon to display the Search options.
3. Click on the Settings option to select it.
4. In the Search text field, type index to see the available options displayed.
5. Click on the Indexing Options selection.
6. Click on the Modify button to access the Indexed Locations page.
7. Uncheck or ensure no check mark is beside the locations listed above (i.e., export folder, Vault Service Account's TEMP folder, Windows TEMP folder).
8. Click the OK button to save any changes made on the Indexed Locations page and close that page.
9. Click the Close button to complete the changes and close the Indexing Options page.

Applies To

Compliance Accelerator or Discovery Accelerator installed on Windows Server 2008, 2008 R2 or 2012.