"Total Computers where Apply backup job failed" is returned when deploying a job from System Recovery Manager to Agents.

Problem

"Total Computers where Apply backup job failed" is returned when deploying a job from System Recovery Manager to Agents.

Error Message

Total Computers where Apply backup job failed

<C:\ProgramData\Veritas\Veritas System Recovery Manager\ApplyJobSummary.log>
"Response:" for the problematic computer is blank in ApplyJobSummary.log.

MM/DD/YYYY HH:MM:SS AM/PM : Info : TargetComputersForApplyJob : 1231 : Job Name : Drive Backup of New Volume (0-1:\), Job Type : rps, Delete Existing Job : False, Target Name : Computers with ASR 24
MM/DD/YYYY HH:MM:SS AM/PM : Info : <ApplyJob>b__0 : 394 : Calling Trigger Apply for computer : ComputerA
MM/DD/YYYY HH:MM:SS AM/PM : Info : AcceptAllCertifications : 414 : Certificate Validation started
MM/DD/YYYY HH:MM:SS AM/PM : Info : AcceptAllCertifications : 423 : Certificate Validation : 
MM/DD/YYYY HH:MM:SS AM/PM : Info : AcceptAllCertifications : 414 : Certificate Validation started
MM/DD/YYYY HH:MM:SS AM/PM : Info : AcceptAllCertifications : 423 : Certificate Validation : 
MM/DD/YYYY HH:MM:SS AM/PM : Info : TriggerApplyAPI : 598 : IP : ComputeA Response : 
MM/DD/YYYY HH:MM:SS AM/PM : Info : DisplayJobCompletionDialog : 504 : Job Apply Summary : Total Computers --> 1 : Applied --> 0 : Not Applied --> 1

Cause

A user that is registered in "All Computers" tab on the System Recovery Manager has no rights to access registries for System Recovery on the Agent even if the user belongs to Administrators group or Domain Admins groups.

Solution

If System Recovery Console is installed on the Agent, log on as the user on the Agent. Launch the System Recovery Console. If the below popup message appears, press "Yes". The full control access right will be assigned for the user. After that, push the job from the System Recovery Manager to the Agent.

If System Recovery Console is not installed on the Agent, log on as Administrator on the Agent. Launch "Security Configuration Tool", and add the user, and check both "Full Control" and "Status only". After that, push the job from the System Recovery Manager to the Agent.