This hotfix contains Critical fixes for Backup Exec 2010 R3 revision 5204.

Affected versions

• Backup Exec 2010 revision 5204 32bit Media Servers
• Backup Exec 2010 revision 5204 x64bit Media Servers
• Backup Exec 2010 revision 5204 32bit Agent for Windows Servers
• Backup Exec 2010 revision 5204 x64bit Agent for Windows Servers
• Backup Exec 2010 revision 5204 32bit Remote Administration Console
• Backup Exec 2010 revision 5204 x64bit Remote Administration Console
• Backup Exec 2010 revision 5204 SAP Agent

Prerequisites

• Backup Exec 2010 R3 revision 5204 Service Pack 4 (SP4) is required before installing this update
• Administrative privileges are required to install this hotfix.

Post Requisites 

• A full backup is recommended after installing this Service Pack.
• The IDR recovery media (the ISO created through the IDR Wizard) needs to be recreated after installing this Service Pack.
• Agent for Windows Servers will need to be updated after installing this Service Pack.
• Remote Agent for Linux/Unix/Macintosh Servers (RALUS/RAMS) will need to be updated after installing this hotfix.
• SAP Agents will need to be updated after installing this hotfix.

Issue(s) resolved

• Job engine crashes when Oracle database is clubbed with other servers in the backup selection list. (000014993)
• Off-Host Incremental backup backs up Full data. (000087563)
• Backup Exec 2010 R3: AVVI restore from an incremental backup set of a virtual machine fails with error - Failed to mount one or more virtual disk images (000087512)
• BEMCMD: ERROR CODE: 6 when executing backup job using bemcmd with BE2010R3 (000087850)
• Exchange 2007 Restore to Recovery Storage Group of a Storage Group with 2 Mailbox Databases fails with “Final error: 0xe000fed1 - A failure occurred querying the Writer status.”(000017863)
• Restore of DFSR data with long path completes successfully without restoring the data. (000019280)
• Creating, Editing a policy or selection list takes a lot of time to open and causes the Backup Exec Console to go in a non-responsive state.(000019307)
• Backup Exec Job Engine (bengine.exe) service crashes on DeviceIo.dll. (000018816) 

Uninstalling this hotfix

This hotfix can be uninstalled.