Veritas NetBackup™ Appliance Capacity Planning and Performance Tuning Guide
- About this Guide
- Section I. Capacity planning
- Section II. Best Practices
- Section III. Performance tuning
- Section IV. Quick reference to Capacity planning and Performance tuning
About Notification settings
You can use the Settings > Notification > Alert Configuration from the NetBackup Appliance Web Console to apply the Call Home settings. AutoSupport in appliance uses the data that is gathered by Call Home to provide proactive monitoring for the appliance. If Call Home is enabled, the appliance uploads hardware and software information (or the Call Home data) to Veritas AutoSupport server periodically.
If the appliance encounters an error state, all hardware logs from past three days are gathered along with the current log. The logs are then uploaded to the Veritas AutoSupport server for further analysis and support. These error logs are also stored on the appliance. You can access these logs from /log/upload/<date> folder. If there is a problem with a piece of hardware, you might want to contact Veritas Technical Support. The Technical Support engineer uses the serial number of your appliance and assesses the hardware status from the Call Home data.
Note:
For Call Home to work correctly, ensure that your appliance has Internet access either directly, or through a proxy server to reach the Veritas AutoSupport servers.
NetBackup Appliance supports all the SNMP servers in the market. However, the following SNMP servers are tested and certified for using with version 3.0:
ManageEngine™ SNMP server
HP OpenView SNMP server
Also ensure that you register the appliance and your contact information on the MyAppliance portal. Registering your NetBackup Appliance helps to make sure that you are alerted to product updates and other important information about your appliance.