Enterprise Vault™ Guide for Outlook Users (Light Functionality)
- Introducing Veritas Enterprise Vault
- About Enterprise Vault and your Outlook mailbox
- About Vault Cache for Outlook users
- About Virtual Vault for Outlook users
- About working offline with Enterprise Vault
- About selection of items to archive
- About retention of archived items
- About retention folders
- About Enterprise Vault and Outlook conversations
- Setting up Enterprise Vault
- Enterprise Vault options and mailbox icons
- Working with archived items
- Storing and restoring items
- Managing Enterprise Vault archiving
- PST file migration
Could not store/restore/delete/cancel dialog box
This dialog box lists the items for which an Enterprise Vault Store, Restore, Delete, or Cancel action has been unsuccessful.
When you select items in Outlook, an Enterprise Vault action may succeed for some of the items but fail for other items. The failures may occur because the items are of unsuitable types for the action, or because they are in invalid locations.
The dialog box contains the following fields.
Table: Dialog box fields
Field | Description |
|---|---|
Subject | The subject of the item. |
Folder | The folder in which the item is located. If the folder location starts with "\Mailbox", the folder is in your Outlook mailbox. If the folder location starts with "\Vault", the folder is in your Virtual Vault. |
The items in the list are grouped under headings. The headings you may see, with some further information about the likely causes of the failures, are as follows.
Table: Dialog box headings
Heading | Further information |
|---|---|
Item is not present in the online mailbox, try again later. | You have tried to store the item in a vault. The item exists only on your local computer, because Outlook has not yet synchronized it to your online mailbox. |
Insufficient privileges to perform this operation. | An administrative policy prevents you from performing the operation. For example, you have tried to use Enterprise Vault Delete to delete an archived item, but your administrator has prevented deletion of archived items. |
You cannot archive items from this location. | For example, one or more of the items that you tried to store cannot be archived because they are in a Personal Folder. |
You cannot use "Store in Vault" in Virtual Vault. This item is already archived. | One or more of the items that you tried to store is in a Virtual Vault. A Virtual Vault, which you can view in the Outlook Navigation Pane, always contains only archived items. |
You can do the following:
Resize the dialog box to view more information.
Resize the and columns by dragging the column divider line.
Sort the items within each group by clicking the or headings.