NetBackup™ Web UI Administrator's Guide
- Section I. About NetBackup
- Section II. Monitoring and notifications
- Monitoring NetBackup activity
- Activity monitor
- Job monitoring
- Troubleshooting the viewing and managing of jobs
- Device monitor
- Notifications
- Registering the data collector
- Monitoring NetBackup activity
- Section III. Configuring hosts
- Managing host properties
- Busy file settings properties
- Client attributes properties
- Client settings properties for UNIX clients
- Client settings properties for Windows clients
- Data Classification properties
- Default job priorities properties
- Encryption properties
- Exchange properties
- Exclude list properties
- Fibre transport properties
- General server properties
- Global attributes properties
- Logging properties
- Media properties
- Network settings properties
- Port ranges properties
- Preferred network properties
- Resilient network properties
- Restore failover properties
- Retention periods properties
- Scalable Storage properties
- Servers properties
- SharePoint properties
- SLP settings properties
- Managing credentials for workloads and systems that NetBackup accesses
- Managing deployment
- Managing host properties
- Section IV. Configuring storage
- Overview of storage options
- Configuring disk storage
- Integrating MSDP Cloud and CMS
- Create a universal share
- Managing media servers
- Configuring storage units
- Managing tape drives
- Managing robots and tape drives
- Inventorying robots
- Managing volumes
- Managing volume pools
- Managing volume groups
- Staging backups
- Troubleshooting storage configuration
- Section V. Configuring backups
- Overview of backups in the NetBackup web UI
- Managing protection plans
- Managing classic policies
- Protecting the NetBackup catalog
- Catalog backups
- Managing backup images
- Pausing data protection activity
- Section VI. Managing security
- Security events and audit logs
- Managing security certificates
- Managing host mappings
- Configuring multi-person authorization
- Managing user sessions
- Configuring multifactor authentication
- Managing the global security settings for the primary server
- About trusted primary servers
- Using access keys, API keys, and access codes
- Configuring authentication options
- Managing role-based access control
- Disabling access to NetBackup interfaces for OS Administrators
- Section VII. Detection and reporting
- Detecting anomalies
- About backup anomaly detection
- Malware scanning
- Usage reporting and capacity licensing
- Detecting anomalies
- Section VIII. NetBackup workloads and NetBackup Flex Scale
- Section IX. Administering NetBackup
- Management topics
- Managing client backups and restores
- About client-redirected restores
- Section X. Disaster recovery and troubleshooting
- Section XI. Other topics
- Additional NetBackup catalog information
- About the NetBackup database
- About the NetBackup database installation
- Post-installation tasks
- Using the NetBackup Database Administration utility on Windows
- Using the NetBackup Database Administration utility on UNIX
Send email notifications for job failures
You can configure NetBackup to send email notifications when job failures occur. This way administrators spend less time monitoring NetBackup for job failures and manually creating tickets to track issues. NetBackup supports the ticketing systems that use inbound email service for ticket creation.
See Status codes that generate alerts.
NetBackup generates alerts based on certain job failure conditions or NetBackup status codes. Alerts that are similar or have a similar reason for failure are marked as duplicates. Email notifications for duplicate alerts are not sent for the next 24 hours. If a notification cannot be sent, NetBackup retries every 2 hours, up to three attempts.
NetBackup audits an event if changes are made to the alert settings or when it cannot generate an alert or send an email notification. See About NetBackup auditing.
Review the following requirements before you configure email notifications using a ticketing system.
The ticketing system is up and running.
The SMTP server is up and running.
A policy is configured in the ticketing system to create tickets (or incidents) based on the inbound emails that NetBackup sends.
To configure email notifications
- At the top right, click Settings > Email notifications.
- Go to the Email notifications tab.
- Turn on Send email notifications.
- Enter the email information including the recipient's email address, the sender's email address, and the email sender's name.
- Enter the SMTP server details including the SMTP server name and port number.
Provide the SMTP username and password if you have specified the credentials earlier on the SMTP server.
- Select Save.
- Log on to the ticketing system to view the tickets that were created based on NetBackup alerts.
You can exclude specific status codes so that email notifications are not sent for these errors.
To exclude specific status codes
- At the top right, click Settings > Email notifications.
- Select the Excluded notifications tab.
- Go to Job failures.
- If necessary, clear Do not send any notifications.
- Enter the status codes or a range of status codes (separated by commas) for which you do not want to receive email notifications.
- Select Save.
An email notification for an alert contains information about the primary server, job, policy, schedule, and error. Emails may contain other information based on the type of job. For example, for VMware job failures, details such as vCenter Server and ESX host are present in the email notification.
Example email notification:
Primary Server: primary1.example.com
Client Name: client1.example.com
Job ID: 50
Job Start Time: 2018-05-17 14:43:52.0
Job End Time: 2018-05-17 15:01:27.0
Job Type: BACKUP
Parent Job ID: 49
Policy Name: Win_policy
Policy Type: WINDOWS_NT
Schedule Name: schedule1
Schedule Type: FULL
Status Code: 2074
Error Message: Disk volume is down