NetBackup IT Analytics Data Collector Notes and Troubleshooting

Last Published:
Product(s): NetBackup IT Analytics (11.1)
  1. Data Collector Troubleshooting
    1.  
      Resolving Data Collectors connections issues - Linux specific
    2.  
      Resolving Data Collectors connections issues - Windows specific
    3.  
      Portal upgrade / data collector performance issues
    4.  
      Verify the Data Collector configuration
    5.  
      Verify Connectivity
    6.  
      Configuring web proxy updates
    7.  
      Collecting missed events for Veritas Backup Exec
    8.  
      Substituting ODBC for JDBC to connect to SQL server for Veritas Backup Exec
    9.  
      Useful Data Collection scripts for capacity
    10.  
      Host resources troubleshooting
    11.  
      Host resources: Check the status of the WMI proxy server
    12.  
      Host resources: Post-Installation verification
    13. Host resources: Check host connectivity using standard SSH
      1.  
        Checking Paths for SSH
      2.  
        Environment setting for bash users
    14.  
      Host resources: Check host connectivity
    15.  
      Host resources: Check host connectivity using Host Resource Configuration file
    16. Host resources: Generating host resource configuration files
      1.  
        Sample lines in an input file
    17.  
      Host resources: Check the execution of a command on a remote server
    18.  
      Host resources Data Collection
    19.  
      Host resources: Collection in stand-alone mode
    20. Configuring parameters for SSH
      1.  
        Configure channelWaitTime
      2.  
        Configure singleChannelSession
      3.  
        Configure sudoWithPassword
    21.  
      Identifying Windows file system access errors (File Analytics)
    22.  
      Collect from remote shares (File Analytics)
    23.  
      Adding a certificate to the Java keystore
  2. Firewall Configuration: Default Ports
    1.  
      Firewall configuration: Default ports
  3. CRON Expressions and Probe Schedules
    1.  
      CRON expressions and probe schedules
  4. Clustering Data Collectors with VCS and Veritas NetBackup (RHEL 7)
    1.  
      Clustering Data Collectors with VCS and Veritas NetBackup (RHEL 7)
    2.  
      Prerequisites
    3.  
      Getting started with Data Collector clustering
    4.  
      Main.cf
    5.  
      Upgrading a clustered Data Collector
  5. Clustering Data Collectors with VCS and Veritas NetBackup (Windows)
    1.  
      Clustering Data Collectors with VCS and Veritas NetBackup (Windows)
    2.  
      Prerequisites
    3.  
      Getting with Started with Data Collector Clustering
    4.  
      Main.cf
    5.  
      Upgrading a Clustered Data Collector
  6. Firewall Configuration: Default Ports
    1.  
      Firewall configuration: Default ports
  7. Maintenance Scenarios for Message Relay Server Certificate Generation
    1.  
      Regenerate authentication certificate nearing expiry (or already expired)
    2.  
      Recover inadvertently deleted aptare.ks file
    3.  
      Authenticate new database with existing SSL certificates
    4.  
      SSL certificate authentication for a new data collector

Verify the Data Collector configuration

The Data Collector configuration file contains key information captured during the installation process. If the information was entered incorrectly, this may be the cause of the failure.

To check the configuration file

  1. Edit the configuration file.

    Windows:

    edit "C:\Program Files\Aptare\mbs\conf\wrapper.conf"

    Linux:

    edit "/opt/aptare/mbs/bin/startup.sh" and "/opt/aptare/mbs/bin/updateconfig.sh"
  2. Verify the values of the following parameters and update them, if necessary.

    wrapper.app.parameter.2

    Should match the Collector Name you specified when adding a collector policy.

    wrapper.app.parameter.3

    Should match the Passcode you specified when adding a collector policy.

    wrapper.app.parameter.4

    For IN-HOUSE installations:

    http://itanalyticsagent.yourdomain.com

    where: yourdomain.com has the appropriate value.

    For third-party HOSTED installations:

    http://itanalyticsagent.yourdomain.com

    where: domain.com has the appropriate value.

  3. If you changed any of the configuration file parameters, you'll need to:

    • Restart the Data Collector service.

    • Re-run the installation validation utility.