Veritas CloudPoint Administrator's Guide
- Getting started with CloudPoint
- Section I. Installing and configuring CloudPoint
- Preparing for installation
- About the deployment approach
- Deciding where to run CloudPoint
- Meeting system requirements
- CloudPoint host sizing recommendations
- Creating an instance or preparing the physical host to install CloudPoint
- Installing Docker
- Creating and mounting a volume to store CloudPoint data
- Verifying that specific ports are open on the instance or physical host
- Deploying CloudPoint
- Deploying CloudPoint in the AWS cloud
- Using plug-ins to discover assets
- Configuring off-host plug-ins
- AWS plug-in configuration notes
- Google Cloud Platform plug-in configuration notes
- Microsoft Azure plug-in configuration notes
- Dell EMC Unity array plug-in configuration notes
- Pure Storage FlashArray plug-in configuration notes
- HPE RMC plug-in configuration notes
- NetApp plug-in configuration notes
- Hitachi plug-in configuration notes
- InfiniBox plug-in configuration notes
- Configuring an off-host plug-in
- About CloudPoint plug-ins and assets discovery
- Configuring the on-host agents and plug-ins
- About agents
- Oracle plug-in configuration notes
- MongoDB plug-in configuration notes
- Microsoft SQL plug-in configuration notes
- About the installation and configuration process
- Preparing to install the Linux-based on-host agent
- Preparing to install the Windows-based on-host agent
- Downloading and installing the on-host agent
- Configuring the Linux-based on-host agent
- Configuring the Windows-based on-host agent
- Configuring the on-host plug-in
- Configuring VSS to store shadow copies on the originating drive
- Protecting assets with CloudPoint's agentless feature
- Preparing for installation
- Section II. Configuring users
- Section III. Protecting and managing data
- User interface basics
- Indexing and classifying your assets
- Protecting your assets with policies
- Tag-based asset protection
- Replicating snapshots for added protection
- About snapshot replication
- About cross-account snapshot replication in the AWS cloud
- Requirements for replicating snapshots
- Cross-account snapshot replication support matrix
- Cross-account snapshot replication limitations
- Configuring replication rules
- Editing a replication rule
- Deleting a replication rule
- Managing your assets
- Creating a snapshot manually
- Displaying asset snapshots
- Replicating a snapshot manually
- About snapshot restore
- About single file restore (granular restore)
- Single file restore requirements and limitations
- Restoring a snapshot
- Additional steps required after restoring disk-level snapshots
- Additional steps required after a SQL Server snapshot restore
- Additional steps required after an Oracle snapshot restore
- Additional steps required after a MongoDB snapshot restore
- Additional steps required after restoring an AWS RDS database instance
- Restoring individual files within a snapshot
- Deleting a snapshot
- Monitoring activities with notifications and the job log
- Protection and disaster recovery
- Section IV. Maintaining CloudPoint
- CloudPoint logging
- Troubleshooting CloudPoint
- Restarting CloudPoint
- Docker may fail to start due to a lack of space
- CloudPoint installation fails if rootfs is not mounted in a shared mode
- Some CloudPoint features do not appear in the user interface
- Off-host plug-in deletion does not automatically remove file system and application assets
- Disk-level snapshot restore fails if the original disk is detached from the instance
- Snapshot restore for encrypted AWS assets may fail
- Error while adding users to CloudPoint
- CloudPoint fails to revert restored snapshots if indexing, classification, or restore operations fail
- SQL snapshot or restore and SFR operations fail if the Windows instance loses connectivity with the CloudPoint host
- Troubleshooting CloudPoint logging
- Swagger UI-based authorization for CloudPoint REST API calls may fail
- Policy retention count is not honored for file system and application assets if there is an issue with the CloudPoint plug-in
- Working with your CloudPoint license
- Managing CloudPoint agents and plug-ins
- Upgrading CloudPoint
- Uninstalling CloudPoint
- Section V. Reference
Error while adding users to CloudPoint
You might not be able to add users to the CloudPoint configuration. The following email verification error is displayed on the UI:
User not added. Email address is not verified.
If using the Amazon SES email service, the following error is displayed on the UI:
User not added. Email address is not verified. The following identities failed the check in region <regionname> (Service: AmazoneSimpleEmailService; Status Code: 400; Error Code: Message Rejected; Request ID: <ID>)
Third-party email services such as Amazon SES and SendGrid require that you verify the email address accounts before you start using them. When you try to add users, CloudPoint reports this error if the specified user email address is not verified.
Workaround:
Before you add users to CloudPoint, ensure that you do the following:
If using email services such as Amazon SES or SendGrid, then before adding email addresses to CloudPoint (either a CloudPoint sender email address, or a CloudPoint user email address), ensure that you add those email addresses to the email service accounts. This ensures that the email addresses are verified.
In case of Amazon SES, you might also have to move the SES account out of the sandbox environment to be able to use that email address for sending emails to non-verified user email addresses.
https://docs.aws.amazon.com/ses/latest/DeveloperGuide/request-production-access.html