System Recovery 24 installation wizard suddenly disappears. Unable to proceed with the installation.

Problem

System Recovery 24 installation wizard suddenly disappears while loading the install like Figure 1. Unable to proceed with the installation.

Figure 1

Error Message

There is no error message in Event Viewer - Application log.
The following error messages are found in C:\ProgramData\Veritas\VERITAS SYSTEM RECOVERY\LOGS\SSRINST.HTM.

+ MM-DD-YYYY,HH:MM:SS : ERROR: Installation failed with error -532462766. GetLastError = :0

Or

+ MM-DD-YYYY,HH:MM:SS : This assembly is built by a runtime newer than the currently loaded runtime and cannot be loaded. (Exception from HRESULT: 0x8013101B)
+ MM-DD-YYYY,HH:MM:SS : V-225-01001001-1: Error Loading the product class from the dll. ***To search for information about this error, click here
+ MM-DD-YYYY,HH:MM:SS : ERROR: Installation failed with error 1603. GetLastError = :0

Cause

This issue happens when .NET Framework 3.5 is installed on the system.

Solution

Workaround:

1. Open _Setup.exe.config in \SSR\SSRx64\Install with Notepad.exe.

2. Find the following lines in _Setup.exe.config like [Original _Setup.exe.config].

[Original _Setup.exe.config]
=================
  <startup>
    <supportedRuntime version="v2.0.50727"/>
    <supportedRuntime version="v4.0"/>
  </startup>
=================

3. Update like [Updated _Setup.exe.config], and save the file. After that, install System Recovery 24.

[Updated _Setup.exe.config]
=================
<startup>
    <supportedRuntime version="v4.0"/> 
    <supportedRuntime version="v2.0.50727"/>
</startup>
=================

4. Reboot the system.

5. Update the below file as well as Step 3 after rebooting. This file is used when uninstalling, repairing, and modifying System Recovery 24.

C:\ProgramData\Veritas\Arctera System Recovery\{7BC9C3FE-652F-4F65-8206-FCE0623BB2C1}\_Setup.exe.config