SMEDump.txt is not generated on Veritas System Recovery 22 or later

Article: 100053887
Last Published: 2023-06-16
Ratings: 0 0
Product(s): System Recovery

Problem

SMEDump.txt is not generated in Support Gather log files or VQA log files on Veritas System Recovery 22 or later. When running SMEDump.exe, it reports an error.

 

Error Message

The code execution cannot proceed because VXCRYPTO_7.dll was not found. Reinstalling the program may fix this problem.

 

Solution

To generate SMEDump.txt, perform below operations.

1. Create C:\smedump folder.

2. Copy "C:\Program Files\Veritas\Veritas System Recovery\Shared\vxcrypto_7.dll" to "C:\Program Files\Veritas\Veritas System Recovery\Utility".

3. Launch Command Prompt, and move to "C:\Program Files\Veritas\Veritas System Recovery\Utility", run the below command.

  SMEDump.ext -out C:\smedump\smedump.txt

Or run Support Gather Utility or VQA Utility.

4. If the SMEdump.txt is generated using the above command then it is located at C:\smedump folder.

If the SMEdump.txt is generated by the Support Gather Utility or VQA Utility, SMEdump.txt is included in the log files 

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