Description
Gathering logs
Logs provide support personnel detailed information about your appliance. You can share these logs with the Veritas Support team to resolve issues.
The following log packages are available on a Flex appliance:
Appliance OS
This log package includes the Flex Appliance software, high availability, and OS static logs.
Data Collect
This log package includes debugging information for the system. It provides a more complete view of the overall system status, which is helpful for technical support representatives.
To generate and download log packages
- From the Flex Appliance Console, click the question mark icon in the upper-right corner of the page, then select Diagnostics.
- Click Generate log package.
- Select the node or nodes that you want to view logs for and the log type, then click Generate. Note that the Data Collect logs may take a long time to generate. When the operation is done, the generated log package appears in a table on the Diagnostics page.
- To download the log package, select it in the table and click Download. A pop-up window appears that lets you limit the download bandwidth. Select this option if needed, then click Download to confirm
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.