How to use the Information tab of Veritas Quick Assist to review scan results and correct issues with Enterprise Vault
Description
Veritas Quick Assist (VQA) collects technical diagnostic data for many Veritas products. Scans can be run against Enterprise Vault version 9.0.4 and above for common issues as well as installation requirements. The tool identifies issues in the environment and provides actionable solutions.
The article contains four topics:
Overview of the Information tab
- Once a Scan has completed, choose the Information tab at the top of the application.
- The information can be filtered by product with the Installed Products toggle option.
Server Summary
This section of the report provides information about the physical server.
The report includes: Date of collection, Domain, Server Specifications, Operating System Information, Networking Information, Available Storage and Pagefile status.
Installed Veritas Products
This section reports each of the Installed Veritas Products along with the version number.
Enterprise Vault Summary
This section provides an example of information specific to the Enterprise Vault installation.
Key information is presented in four sections:
- Enterprise Vault Summary: Includes application version, hotfix version, install path, SQL Server, etc...
- Component Information: Provides a listing of installed components, such as Administration Console, Outlook Add-In, Vault Services, etc...
- Service Status Information: Illustrates the status of each Enterprise Vault service at the time of the scan.
- License Information: Listing of each Enterprise Vault component and it's license status.
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.