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Article: 100029627
Last Published: 2018-02-12
Ratings: 0 0
Product(s): Backup Exec
Problem
How to enable Debugging to troubleshoot a Macintosh remote agent for backup or restore.
Solution
Debug Steps:
Set Debug on the Backup Exec (BE) server and the Remote Macintosh Server:
- On the BE server:
- Open Debug Monitor on each server. For more detail on Debug Monitor see - https://www.veritas.com/support/en_US/article.000088139
- Select the following items from the main screen of Debug Monitor: Job Engine, RAWS, Agent Browser, Backup Exec Server, Device and Media, Catalog, Capture to File.
- Click Clear Log.
- Inside the Tools\Settings dialog, select Job Engine & Remote Agent on the left. Then select Enable Job Engine and Remote Agent Debug outside of SGMon. (Note this will remain in debug mode until this option is turned off)
- On the Remote Macintosh Server:
- Log onto the Macintosh server a ROOT (must be logged in as root)
- Open a terminal session on the Macintosh server
- Type the following command to ensure the dynamic libraries can be searched for in the /opt/VRTSralus directory:
- # export DYLD_LIBRARY_PATH=/opt/VRTSralus/bin
- Type following command to change directory to /opt/VRTSralus/bin:
- # cd /opt/VRTSralus/bin
- Start VRTSralus in debug mode:
- # ./beremote --log-file-auto (from the same shell)
NOTE : All the command mentioned above are case sensitive.
Notes about the logs:
The logs are created under -
BE Server - Program Files\veritas\Backup Exec\Logs
Remote servers - /var/VRTRalus or /var/log
Remote servers - /var/VRTRalus or /var/log
The following logs create a new file each time BE services restart/debug is turned on:
ServerName-BEngine##.log
ServerName-BERemote##.log
ServerName-ralus-timestamp.log
ServerName-ralus-timestamp.log
The following logs append (single log file):
ServerName-SGMon.log
Applies To
Macintosh Server
Remote Agent for Macintosh Server (RAMS)