How to use the SORT Data Collector for Windows to collect an enhanced VxExplorer troubleshooting archive
Description
The SORT Data Collector for Windows (SortDC-Win) tool is used to gather OS and Veritas software environment information from one or more servers. This tool is designed to run during production with minimal performance impact. SortDC-Win will produce a CAB archive file which can be transferred to Veritas Support to aid in analyzing and troubleshooting issues. SortDC-Win has replaced the legacy VxExplorer tool.
Follow this guide for details on downloading and running SortDC-Win:
1. Open a Web Browser and navigate to the SORT Data Collectors page: https://sort.veritas.com/data_collectors
2. Choose the 'Graphical user interface' radio button to access the Windows GUI version of SortDC-Win. Select the 'View' link under the 'README' column to review additional details about the collector tool. Click the 'Windows' link under the 'Platform' column to start the download of WinDC_GUI.exe to the system.
3. Once downloaded, double-click the executable to launch the Windows Data Collector wizard.
4. On the 'Welcome' screen, select the 'Storage Foundation / Veritas InfoScale' option and select 'Next'.
5. On the 'System Selection' screen, choose the servers related to the support case which require log collection. The local system will be listed by default. Select the 'Add' button to move this to the list of System names. SortDC-Win will automatically populate the names of all cluster nodes. Use the 'Remove' button as needed to clean-up the System names list. Type in the name or use the 'Browse' option to add other servers as needed. Choose 'Next' when all required systems have been added.
7. On the 'Case Details' screen, the 'Incident Date' and 'Time' will be auto populated with the current date and time. Complete required fields 'Customer Name' and 'Case #' with your details. The 'Comments' section can be used to provide more information about why the logs were collected to assist the Support Engineer with their analysis. Click 'Next' to start the collection.
9. On the 'Summary' screen, the Validation Report shows a summary for the collection tool including the output location of the CAB file for each server. The 'Upload' button can be used to automatically upload the evidence to Veritas, or collect the CAB file and upload following Methods to provide data for Technical Support cases article. Click 'Finish' to close the Wizard.
All log data will be located at:
<system_drive>\WinDataCollector\<case_number>\ on each system where the Windows Data Collector wizard was run.
The compressed logs will be located at
<system_drive>\WinDataCollector\<case_number>\<server_name>\<date_time_stamp>\CAB\. This information is provided in the 'Validation Report' under 'Collected Logs Location' section.
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.