A NetBackup parent job reports the following error: FTL - process_fs_list() failed, status 71. The child job is successful.

Error Code: FTL - process_fs_list() failed, status71

Overview: A NetBackup parent job reports the following error:FTL - process_fs_list() failed, status 71. The child job is successful.
Theerror messages is recorded in the detailed status of the parent job and in thebperror report, All Log Entries.

Troubleshooting:
1. Check forthe following condition:
 

When a MS-Windows-NT policy isset to Allow multiple data streams and contains a single backup selection forShadow Copy Components:\ the result will be a parent and a child job.
Bydefault all Windows clients will use the WOFB (Windows Open File Backup)method.

The parent job is responsible for creating the WOFBsnapshot.
If multiple data streams is in use the backup processesautomatically adds a NEW_STEAM directive.

The NEW_STREAM directive ispassed to the client and recorded in the bpfis debuglog.

Example:
\install_path\NetBackup\logs\bpfis\mmddyy.log

17:32:42.890[5628.4328] <2> logparams: D:\ProgramFiles\Veritas\NetBackup\bin\bpfis.exe create -nbu -owner NBU -id sax_1241559161-bpstart_to 300 -bpend_to 300 -backup_copy 0 -ru root -pt 13 -clnt sax -rg other-class PROD_SERVERS -sched FULL -fso -S sax -WOFB -fim VSS
17:32:42.968 [5628.4328] <4>bpfis main: INF - BACKUP START5628
17:32:42.968 [5628.4328]<2> bpfis main: receive filelist:<NEW_STREAM>
17:32:42.984 [5628.4328] <2>onlfi_get_fl_opts:GET_FLIST_OPTS=<NEW_STREAM>
17:32:42.984[5628.4328] <2> bpfis main: receive filelist:<Shadow CopyComponents:\>
17:32:42.984[5628.4328] <2> onlfi_get_fl_opts: GET_FLIST_OPTS=<Shadow CopyComponents:\>
17:32:42.984[5628.4328] <2> onlfi_get_fl_opts: Directive: SHADOW COPYCOMPONENTS:\
17:32:42.984 [5628.4328]<2> bpfis main: receive filelist:<CONTINUE>

snip:

17:32:45.953[5628.4328] <4> bpfis main: INF -FIS_ID=sax_1241559161
17:32:45.953[5628.4328] <2> onlfi_process_fs_list: processing file=D:\ProgramFiles\Veritas\NetBackup\temp\PROD_SERVERS+5628+1.std_filelist
17:32:45.953[5628.4328] <2> parse_open: Opening file D:\ProgramFiles\Veritas\NetBackup\temp\PROD_SERVERS+5628+1.std_filelist
17:32:45.953[5628.4328] <2> parse_getline: Read file D:\ProgramFiles\Veritas\NetBackup\temp\PROD_SERVERS+5628+1.std_filelist, line 1:NEW_STREAM
17:32:45.953 [5628.4328]<2> parse_close: Closing file D:\ProgramFiles\Veritas\NetBackup\temp\PROD_SERVERS+5628+1.std_filelist

snip:

17:32:45.953[5628.4328] <16> bpfis main: FTL - process_fs_list() failed, status71

Note: Because the NEW_STREAM directive is not eligible fora frozen image (fi) file system (fs) the bpfis process exited with a Status Code71.
Status 71: none of the files in the file listexist

Resolution:
This is working as designed and the error canbe safely ignored.

For policies that contain a single backup selection,ensure that the policy option to Allow multiple datastreams is not used.

Additional comments: For this resolutionwhere a policy is not using multiple data streams, the bpfis process is notcalled to perform the snapshot because the client process bpbkar is responsiblefor creating the Shadow Copy Components snapshot.