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Backup job hangs at approximately 95% with a status of "Updating History" when using Backup Exec System Recovery (BESR)

Article: 100018966

Last Published: 2017-12-05

Ratings: 0 1

Product(s): System Recovery

A backup job can potentially hang when updating the history due to corruption in the physical history files.

To resolve the issue perform the following steps:

(1) In Task Manager, stop VPROTRAY.EXE

(2) In Windows Services, stop the Backup Exec System Recovery service ( VPROSVC.EXE).

(3) Use Windows explorer to remove *.PQJ files located in the

For Windows 2003 & XP

X: \Documents and Settings\All Users\Application Data\Symantec\Backup Exec System Recovery\Schedule.

For Windows 2008 , 2008 R2 , Vista and Windows 7

X:\Program Data\Symantec\Backup Exec System Recovery\Schedule

(Where X:\ is the drive in which BESR is installed)

(4) Use Windows explorer to remove *.PQH files located in the

For Windows 2003 & XP

X:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec System Recovery\History.

For Windows 2008 , 2008 R2 , Vista and Windows 7

X:\Program Data\Symantec\Backup Exec System Recovery\History

(Where X:\ is the drive in which BESR is installed)

(5) In Windows Services, start the Backup Exec System Recovery service ( VPROSVC.EXE).

(6) Use Windows explorer to start VPROTRAY.EXE located in the \Program Files\Symantec\Backup Exec System Recovery\Agent sub-folder.

(7) Start Backup Exec System Recovery and recreate the backup job.

*Note: Since the history files were removed, the next backup performed will be a Base Recovery Point.

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