Unable to backup encrypted Outlook PST files using Desktop and Laptop Option

Article: 100015210
Last Published: 2018-02-23
Ratings: 1 1
Product(s): Desktop Laptop Option

Problem

Desktop and Laptop Option (DLO) is unable to backup Outlook PST files that are encrypted by 3rd Party Encryption Software.

Error Message

Unexpected MAPI error / Invalid PST

Cause

DLO does not recognize Outlook PST files that are encrypted by 3rd Party Encryption Software hence these PST files appear as corrupt by DLO and thus are not backed up.

Solution

DLO currently does not support the backup of Outlook PST files that are encrypted by 3rd Party Encryption Software. Removing that encryption from those PST files will allow them to be backed up.

Applies To

This affects Outlook PST files that are encrypted by 3rd Party Encryption Software.

 

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