Problem
The Information in this digest resolves the most common problems related to Event ID 375 / V-437-327 within Enterprise Vault's (EV) Compliance Accelerator (CA) or Discovery Accelerator (DA). Specifically, failed attempts at viewing, retrieval or export from the application.
See the following example:
| Example | Description | |
| Event ID | 375 | Veritas Enterprise Vault Error message number. |
| Source | Accelerator Service Processor | Illustrates the origin of the message |
| Description | APP AS - Customer ID: 9 - An Error has occurred when retrieving Item | References the action that has failed. |
| SaveSetID | 201008172051839~200711011315310000~ Z~90029CC4A97FFC0873535B0AB55D7471 | Identifies the items item causing the fault |
| Format | XML sAttachmentID: 0. System.Runtime.InteropServices.COMException (0x80040306): An internal failure occurred. | Provides specific information about the exception |
Cause
The application may not be able to access items stored due to a variety of issues. Be sure to review the detail of the error message, specifically the format section, to determine the appropriate plan of action.
Events can be recorded in three distinct locations:
- On the CA or DA server
- On the EV server(s)
- Storage server(s) / location(s)
Solution
| Article Title | article |
| System out of memory export Compliance Accelerator or Discovery Accelerator | 100030059 |
| 0x800706F7 - Inability to export Compliance Accelerator or Discovery Accelerator | 100019913 |
| 0x800706BA / 0x80040308 - Discovery Accelerator cannot retrieve item | 100000602 |
| Discovery Accelerator failed to acquire file lock on when retrieving an item | 100022353 |
| 0xC0041A69 - Compliance Accelerator or Discovery Accelerator export hung in a 'retrying' status | 100019200 |
| 0x80040300 - Discovery Accelerator cannot retrieve item | 100021378 |
| 0x80070003 - Exporting using Discovery Accelerator fails system cannot find the path specified. | 100022607 |
| 0x80070721 - unable to retrieve / view original items Discovery Accelerator | 100003761 |
| 0x80040155 - When Exporting using Enterprise Vault Discovery Accelerator | 100002707 |
| 0x800706BA, 0x80040300 - Unable to retrieve items in Accelerator Review or Exports | 100048272 |
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Translated Content
Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.