Upgrade Backup Exec 20.x, 16.x and 15.x to Backup Exec 21.2 R2

New features/enhancements are included in this release 

• Enhanced Forever Incremental Backups

• New Cloud-Based Help

• New Instance-Based Licensing Messages

• SQL In-Memory OLTP support

• S3 Cloud Connector Utility

Issues resolved

• Data corruption is observed for a Hyper V and VMware Virtual Machine backup that has dynamic, GPT disk having EFI and boot volume configured together. (100050298)

• Fixed an issue where after an upgrade or patch update rolls back unable to open the Backup Exec console. “Windows cannot access the specified device path or file. You may not have the appropriate permissions to access the item".

• Fixed an issue where the VFF Virtfile Driver does not rollback after an installation rollback.

• Fixed an issue that initiated a Backup Exec 21.2 Patch update rollback if logged on as a non-BESA (Backup Exec Service Account) user during patch update. 

• Fixed an issue with Backup Exec repair installation error "Arithmetic operation resulted in an overflow".

• Google Cloud backups V-79-8192-1037 Backup to Google Cloud Storage fails with error "0x2000040d - S_TF_NO_TAPE_PRESENT". (100049830)

• Unable to detect IBM COS cloud buckets after configuring "Compatible-with-S3"

• AWS Storage Tier "Property is not getting set for Glacier & Deep-Archive".

• Tape devices offline on a Windows 2008 R2 SP1 and Windows 2012 Backup Exec Server after updating to 21.2 (100021683)

• Backup Exec Server service terminates unexpectedly on Non-English Operating system after installing Backup Exec 21.2.

• After upgrading to Backup Exec 21.2 scheduled jobs run but are no longer displayed under “Job History".

• After upgrading to Backup Exec 21.2 E-Mail Notifications are no longer received.

Affected versions

• Backup Exec 21.0 revision 1200 x64bit Media Servers

• Backup Exec 21.0 revision 1200 32bit Agent for Windows Servers

• Backup Exec 21.0 revision 1200 x64bit Agent for Windows Servers

• Backup Exec 21.0 revision 1200 x64bit Remote Administration Console

• Backup Exec 21.0 revision 1200 Remote Media Agent for Linux Servers (32bit Linux Platforms) - BERMALS

• Backup Exec 21.0 revision 1200 Remote Media Agent for Linux Servers (64bit Linux Platforms) - BERMALS ​​​​

Prerequisites

• Administrative privileges are required to install this Feature Pack. 

• Backup Exec 21.0 or 21.1

• Execute the Installation or patch update logged on as the Backup Exec Service Account or a member of the Administrator group with rights to the SQL instance.

Post requisites

• A full backup is recommended after installing this Feature Pack.

• Remote Agent for Windows Servers will need to be updated after installing this Feature Pack.

• Remote Agent for Linux/Unix Servers (RALUS/RAMS) will need to be updated after installing this Feature Pack.  

• Update SDR media.

• Veritas recommends to reboot the system(s) after applying a Hotfix or Feature Pack.

Uninstalling this Update

This Update cannot be uninstalled.

Base and upgrade installers

Click Base and upgrade installers to view the files associated with this product version. Check the box next to each file that you wish to download, then click Download. The Download button will appear once you check the first file. After you click Download, you may be prompted to select a Veritas Entitlement Management System (VEMS) account. If you are asked to select a VEMS account, select the account that you wish to be the account of record for your download transaction.

To download files in the Base and upgrade installers section:

• You must have a Veritas account. If you do not have a Veritas account, you can create one by clicking Sign in at the top of the page and then clicking Create one.
• Your Veritas account ID (email address) must be registered as a user of a VEMS account that holds an entitlement for the product with an Entitled Version (displayed in VEMS) that is greater than or equal to this product';s'; version.
• Your Veritas account ID must have either the VEMS Administrator or Download Software privilege.
• You must log in with this Veritas account. To log in, click Sign in.

Note: You may not be entitled to download all files listed as some Veritas product offerings entitle different file sets. For example, some product offerings vary by platform (Windows, Linux, Unix, etc.). In these cases you will only be able to download files for the platforms entitled by your VEMS entitlements.

To view which products and versions you are entitled to download, log into VEMS by clicking Licensing on Support home page. Once logged in, click Entitlements at the top of the page. Locate the entitlements for this product and verify that the Entitled Version for at least one entitlement for the product is greater than or equal to the version of the product you want to download. You will not be able to download the product if the version of the product you want to download is greater than the Entitled Version of all of the entitlements for the product.

The Download Center records all download transactions. After you click Download, you may be prompted to select a Veritas Entitlement Management System (VEMS) account. Select the VEMS account you wish to be the account of record for your download transaction.

Updates

Click Updates to view all software updates associated with this version of the product. Click the Update name to view the full details of the update and to download its files. Check the box next to each file that you wish to download, then click Download. The Download button will appear once you check the first file.

To download files in the Updates section:

• You must have a Veritas account. If you do not have a Veritas account, you can create one by clicking Sign in at the top of the page and then clicking Create one.
• You must log in with this Veritas account. To log in, click Sign in.
• Some updates require that you purchased a maintenance contract and that your contract was active at the time the update was release. If so, your Veritas account ID (email address) will need to be a registered user of a Veritas Entitlement Management System (VEMS) account that holds an entitlement for one of the product releases listed in the update's' Applies to the following releases section.
• If you are not a registered user of any VEMS accounts that entitles the download, you will be prompted to enter an Entitlement Code. Enter either a VEMS entitlement ID or appliance serial number. If the Entitlement Code can be matched to a VEMS entitlement that can entitle the download, you will be able to download the update. VEMS entitlement IDs and the appliance serial numbers can be found on on your Veritas Certificate or can be provided by registered VEMS user.

The Download Center records all download transactions. After you click Download, you may be prompted to select a VEMS account. Select the VEMS account you wish to be the account of record for your download transaction.

Getting Help

If you are having any trouble downloading files you think you should be able to download, first contact someone within your company that has administrative access to your VEMS account(s). If you still need assistance, you can chat with us from the Support homepage or contact us.